CFG Health Network Training Coordinator in Marlton, New Jersey

InSight is the leading national telepsychiatry service provider organization with a mission to increase access to quality behavioral health care through telehealth. InSight’s behavioral health providers bring care into any setting on an on-demand or scheduled basis. With 17+ years of telepsychiatry experience and an active footprint in telepsychiatry-related advocacy, InSight is recognized as an industry thought-leader. InSight is the telemedicine arm of the CFG Health Network, a behavioral health organization that delivers onsite services across the spectrum of care. These roots in onsite care influence InSight’s approach to appropriate, quality services delivered through telehealth.

InSight Telepsychiatry is looking for a bright, friendly team member to serve as its training coordinator. The training coordinator will assist the operations staff in training and orienting our remote telepsychiatry providers. They will also help to train and orient new administrative team members on organizational protocols and best practices. The InSight training coordinator will empower behavioral health providers, administrative team members and external partners to feel comfortable with the tools and methods necessary for delivering excellent behavioral healthcare via televideo.

The training coordinator will act as a liaison between InSight’s providers, our operations staff, our IT department and outside vendors. During a new provider’s orientation, the training coordinator will assist them with setting up their remote office space, practicing with their office equipment (telephone, fax, televideo unit, computer), accessing their electronic medical records, and ultimately making sure they feel connected, equipped and ready to serve consumers.

This full-time position is ideal for a patient, friendly go-getter who wants to play an important role in the operations of an innovative, rapidly growing behavioral healthcare organization.

  • Assist remote providers and partners with setting up a remote home office

  • Coordinate with vendors to install and configure internet and phone connections at remote sites

  • Schedule initial and follow up training sessions with providers

  • Train providers on productivity software and systems like email, scheduling, file transfer and storage, scanning, faxing, filling out forms, entering information into electronic medical records, and logging in to a remote desktop or VPN

  • Empower providers with basic troubleshooting knowhow

  • Assist operations team in training providers on HIPAA compliance and Protected Health Information

  • Train internal team members on best practices and protocols for videoconferencing, running effective meetings, project management and more

  • Manage access to an e-learning tool for training purposes

  • Assist education associate and others with the creation and maintenance of training content when needed

  • Participate in external training sessions

  • Meet regularly with operational and IT team members to discuss the status of providers

  • Work with operational and IT staff to improve and streamline the provider training process

  • Work with marketing team to create and share training handouts and updates

  • Assist with guiding providers and administrative team members through the onboarding process

  • Assist other departments on special projects as needed

  • Other projects as assigned

  • Associate’s Degree or Higher

  • Strong communication skills

  • Adept at Microsoft Office and Adobe Reader

  • Superb customer service skills

  • Professional demeanor

  • 1 year commitment

  • Experience using videoconferencing tools (Skype, Movii or FaceTime)

The Ideal Candidate

  • Background or interest in healthcare operations, administration or management

  • Comfortable working with a remote team

  • Experience offering training or orientation

  • Experience working closely with physicians and high-level professionals

  • Flexible and willing to wear lots of hats

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

EOE M/V/F/D

Job ID: 2016-1249