CFG Health Network Provider Onboarding Coordinator in Marlton, New Jersey

InSight Telepsychiatry is looking for an organized, problem-solving self-starter to serve as its Provider Onboarding Coordinator for the Inpathy program. The Onboarding Coordinator will act as the primary point person between behavioral health providers and Inpathy team members. The goal of this position is to create and maintain effective systems that keep all parties organized, informed and pleased with the ever-developing Inpathy product and InSight’s services. The Onboarding Coordinator will work regularly with online systems, but should prioritize human interaction and personalized customer service in their day-to-day approach. The Onboarding Coordinator will report to the Inpathy Practice Administrator. This position is perfect for a recent graduate or a seasoned employee who is looking to be an important player in the operations of an innovative, rapidly growing behavioral health company. This is not a traditional medical affairs, credentialing, or provider enrollment position.

  • Acting as the liaison between Inpathy providers and administrative team members.

  • Serve as the primary point of contact for these providers throughout the onboarding process, making handoffs or introductions to other team members as appropriate.

  • Supporting the related efforts of team members from medical affairs, operations, recruitment, practice administration, IT, and training by helping them receive and distribute key information with the provider through onboarding.

  • Streamlining and maintaining systems that track the status of providers through onboarding.

  • Scheduling demonstrations, training sessions and test calls for Inpathy providers.

  • Delivering key information to new providers, including training materials, program updates and credentials to training and orientation courses.

  • Collecting materials from providers including missing credentialing information, business associates agreements, demonstration requests and user feedback forms.

  • Conducting video test calls to ensure that televideo users have a proper audio, visual and technical setup before clinical sessions.

  • Fielding questions and concerns from providers. Bringing in appropriate team members to help address issues when necessary.

  • Creating and presenting regular reports of questions, requests and ideas brought up by new provider within the onboarding process. Suggest areas for improvement.

  • Working with the Inpathy operations and business development teams to improve, promote and expand the Inpathy product and to increase provider engagement and satisfaction.

  • Assisting the operations, marketing, IT, training and support and other departments with additional projects as needed.

  • Other duties as assigned.

Position Requirements

  • College degree (or be working towards one)

  • Superb organizational and problem solving skills

  • Technologically-savvy

  • At least two years’ experience in customer service

  • Professional demeanor

  • Communicates effectively via phone and video while maintaining professionalism

  • 1 year commitment

The Ideal Candidate

  • Experience working in systems like: Healthstreams, Wordpress, Salesforce, Survey Monkey, Webex, Doodle, and Outlook

  • Background or interest in healthcare operations, administration or management

  • Can work independently, effectively managing multiple priorities simultaneously

  • Experience supporting licensed healthcare professionals like physicians

  • Comfortable working with a remote team

  • Friendly, approachable, and extremely patient

  • Systematic, process-oriented

  • Background or interest in behavioral health care

Job Details

  • Full-time position

  • Flexible work schedule available

  • This position is available immediately

Job ID: 2016-1260