WellStar Health System Account Resolution 1 MGBO in Marietta, Georgia

Job Title:

Account Resolution 1 MGBO

Job ID:



Marietta, GA


Medical Group

Employment Type:


Full/Part Time:





CBO Primary Care II


WellStar delivers world-class healthcare for a community exceeding 600,000 people, WellStar is more than 11,000 strong to meet the health demands and needs of our communities. With five unique hospitals, over 1,000 beds, and a strong Physicians Group, WellStar has become a shining example of what’s possible when talented, passionate people dedicate themselves to making a difference in the industry and in the communities we serve.

Join the team Named one of the Top 100 Companies by Working Mother Magazine!

JOB SUMMARY : The Account Resolution I representative is responsible for ensuring all eligible accounts are reviewed, appealed, escalated or adjusted within the designated payer time frames and are documented appropriately in the patient accounting system. Additionally, the Account Resolution I representative will be responsible for the tracking and trending of recovery efforts by utilizing various departmental tools and appropriately reporting on-going problems specific to payers, health system departments, and/or contracts. The Account Resolution I representative will work collaboratively with other team members to ensure necessary communication and feedback to the departments take place in a timely manner.

Required Minimum Education : High School Diploma or equivalent required.

Required Minimum Experience : Two years collection experience preferred.

Required Minimum Skills :

a. Ability to perform mathematical calculations with High-level problem solving, analytical, and

investigational skills

b. Excellent communication skills when dealing with patients, families, public, co-workers, and

professional offices including oral and written comprehension and expression

c. Basic experience and knowledge of PC applications

d. Detail-oriented, good organizational skills, and ability to be self-directed

e. Strong time management skills; Ability to learn quickly and meet continuous timelines, managing

multiple priorities and a heavy workload in a high-stress atmosphere

f. Demonstrate flexibility to perform other tasks as needed in an active work environment with changing

work needs

g. Ability and willingness to exhibit behaviors consistent with principles of excellent service

h. Ability and willingness to demonstrate and maintain competency as required for job title and the

unit/area(s) of assignment

i. Ability and willingness to exhibit behaviors consistent with standards of performance improvement and

organizational values (e.g., efficiency & financial responsibility, safety, partnership & service,

teamwork, compassion, integrity, and trust & respect)

"Why Work for WellStar?"

  • Concierge Services: Employees use the free concierge service to take care of day-to-day errands, oil changes, researching and arranging travel plans, planning family reunions and weddings, dry cleaning pick-up, grocery shopping and more.

  • Health Coverage: The Company covers 84 percent of full and part-time employees' medical premiums as well as 76 percent of their dependents' medical benefits. Bariatric surgery is covered if the procedure is completed at a WellStar hospital. Fertility treatments are covered for up to $5,000 annually. Employees can also fill prescriptions through the WellStar Pharmacy Network at discounted rates with the convenience of payroll deduction. In addition they can pick them up onsite at almost all the WellStar facilities.

  • Work-Life Balance Programs: In 2012, approximately 80 percent of employees were using at least one flexibility option such as job-sharing, telecommuting, flex time or compressed work weeks. Clinical staff have access to a web-based self-scheduling tool so they choose shifts that best fit their lives within a schedule design that meets patient and organizational needs. One of the flexible work options allows seasoned workers to become more flexible, scaling back to a part-time schedule while continuing to receive benefits.

  • Wellness Programs: Employees can stay active using an onsite fitness center and discounted fitness classes. They can also receive $300 in incentives for participating in and achieving goals through HealthStart, WellStar's wellness program that offers free health assessments, screenings and individualized coaching. A farmers basket program lets employees buy fresh local produce, delivered weekly to their worksite at a cost of $16.00 a basket or less.

  • Recognition Programs: Employees receive recognition through several WellStar programs. For instance, when a patient thanks a WellStar employee by name for exceptional care they received, the WellStar team member's name is mentioned in a newsletter, along with the patient's comment. Team members receive a thank you along with two free movie tickets and their patient care story is highlighted in the hospital newsletter or on the site blog. The Winners of WellStar (WOW) program lets employees recognize and reward their peers. When employees collect three, five or seven WOW note sheets from peers, they can redeem them for a gift.

  • Parental Benefits: Expectant parents are invited to quarterly baby showers where they can learn about the resources and services available to WellStar parents. Full-time employees receive 120 hours of paid maternity or paternity leave and benefits-eligible part-time employees will receive 60 hours for the birth or adoption of a child. Adoptive parents can receive $10,000 in adoption benefits per child, with a total lifetime benefit of $20,000.

Thank you for your interest in WellStar.

We are an equal opportunity employer.