HCA, Hospital Corporation of America Caps Specialist II in Madison, Tennessee

TriStar Health is the region’s largest, most comprehensive healthcare provider with hospitals located in Middle Tennessee and Bowling Green, Kentucky. The healthcare network of choice for thousands of people in the region, TriStar offers the

convenience, comfort and individualized care you deserve from your healthcare provider.

Every year, we serve more than 75,000 patients in our 13 hospitals and more than 360,000 patients in our emergency rooms (ERs) throughout Middle Tennessee and Southern Kentucky. With so many locations, you are never far away from

a quality hospital or ER.

At each of our locations, you can expect an outstanding selection of doctors, a dedicated team of healthcare professionals and advanced technologies used in everything from joint replacement surgery to cancer treatment.

Our Mission

“Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive

to deliver high-quality, cost-effective healthcare in the communities we serve.”

Job Summary * Provides crisis intervention through telephone triage/Call Center

  • Triages for TriStar Hospitals, Non-HCA Affiliates and community calls

  • Refers people to community mental health services.

  • Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.

  • Ability to document in multiple computer systems

  • Works in a team setting


    1. RN or Master’s degree in related field

    2. Demonstrated experience with each of the required areas of expertise

    3. Interpersonal skills to successfully interact with Interactions with: Patients, Families, Staff, MDs

Title: Caps Specialist II

Location: Tennessee-Madison-Skyline Madison Campus

Requisition ID: 08452-55397