Sears Assistant Store Manager, Home Improvement - #1109, Lynnwood, WA in Lynnwood, Washington
CRITICAL SUCCESS FACTORS: * Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. * Adhere to the Assistant Store Manager scheduling requirements (weekly exceptions must be approved by the Store Manager) o 95% of time spent on the sales floor o Minimum of 2 nights per week o Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday) * Follows the weekly Playbook processes to develop and prioritize action plans with timely follow up. * Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up. * Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments. * Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards. * Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results. * Executes the client's (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence. * Ensure consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective completion of: o Replenishment (Fill Floor, Out of Stock) o Employment compliance and retention o Selling skills and processes including selling tools (Cyber Scholar, Sales Today) o Recruiting, staffing and scheduling (SSG) to meet LRQ scheduled vs. worked requirements with intense focus on nights and weekends o Business Literacy, Assortment Accuracy, Take it Home Today, Display Disposition/Floor Sample processes o Floor sets and resets(Adjacency changes, POG's, MSP) o Ready All Day compliance o Pricing accuracy (ad sets, markdown, clearance) o Protection Agreement and Merchandise Replacement Agreement opportunities o Training completion and associate role playing o Employee communication and recognition * Focuses and invests time on customer facing activities including selling and operational support processes. * Consistently provides a sense of urgency to maintain standards while obtaining associate buy-in.1. Bachelor's degree or equivalent experience. 2. Minimum of two (2) years experience in retail or equivalent industry experience required. 3. Prior management training required. 4. Knowledge of store merchandising, operations, and retail management practices and procedures. 5. Strong leadership and organizational skills. 6. Availability to work during critical retail time frames including Fridays, Saturdays, Sundays holidays, or other event-related times. 7. Ability to analyze information, identify root causes and develop/implement approved solutions. 8. Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers. 9. Experience selecting, assessing, coaching and developing associates, preferably in a retail environment. 10. Experience leading groups across multiple departments preferred. 11. Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results. 12. Microsoft Office computer skills including Word, Excel and Outlook.Equal Opportunity Employer / Disability / Vet. Employer's Job# 51979440 Please visit job URL for more information about this opening and to view EOE statement.