Project Resources Group Damage Field Investigator in Los Angeles, California

We have an immediate need for a talented, self-motivated and full-time Field Investigator for our Outside Plant Damage Recovery Group. A strong sense of organization as well as a flexible schedule will be required due to the various responsibilities as outlined below. T

  • On-site investigation of underground and aerial cable plant damages

  • Individual will learn, understand, and be able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards

  • Develop a professional working relationship with the client, their contractors, technicians, management team and other personnel

  • Develop a solid working relationship with the client’s locate company and exchange investigation information

  • Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.

  • Professionally photograph and process the damage scene to accurately portray and determine liability

  • Work with the client and contractors to obtain and write-up job repair costs from the damage

  • Compile all investigation material and submit to the local handling office via online webtool.

  • Assist Claims Recovery team post-investigation

  • Develop and maintain monthly market reporting and lead meetings with client to review

  • Be available at all times as necessary to field damage calls and respond across the market

  • Maintain a working knowledge of the entire PRG claims process


  • Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100

  • Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer

  • Investigation experience

  • Knowledge of cable industry and/or utility locate industry

  • Flexible work schedule; all days of the week, day and evenings; hours can be 24/7.

Claims background a plus

Compensation & Benefits

  • Salaried position

  • PTO & Holiday Pay

  • Mileage reimbursement

  • 401K options

  • Medical dental, & vision insurance

ID: 2016-1480