Arkansas Government Job DHS DMS BUSINESS OPERATIONS MANAGER in Little Rock, Arkansas


The Department of Human Services (DHS) Division of Medical Services (DMS) Business Operations Manager is responsible for overseeing the overall operation of the business office, supply/purchasing, and the computer operations. This position is governed by state and federal laws and agency/institution policy.

Typical Functions

Supervises a medium to large staff by interviewing and hiring, providing training opportunities, assigning and reviewing special projects, evaluating the performance of incumbents, and reviewing and approving managerial and staff recommendations and administrative actions. Participates in the establishment of goals, objectives, and short and long-range planning related to the financial responsibilities of the facility. Evaluates service delivery of vendors for effectiveness and compliance with agreements. Initiates corrective actions and revisions and provides technical directions and administrative support to program personnel. Works with Assistant Director and Department heads to assure compliance with federal and state financial regulations, policies, and procedures. Disseminates and interprets financial policies and procedures to appropriate staff. Investigates and resolves complaints related to service delivery. Monitors and analyzes activities to identify spending trends, problems, and progress. Identifies operating alternatives and advises on contract or grant development and special projects. Provides direction to section heads by disseminating and interpreting laws, policies, and procedures related to financial operations. Performs other duties as assigned.

Special Job Dimensions

Knowledge, Abilities, and Skills

Knowledge of state and federal laws related to program area. Knowledge of divisional programs, policies, and procedures related to program areas. Knowledge of the principles and practices of human resource and organizational management. Knowledge of planning, monitoring, and evaluation techniques. Ability to interpret and apply related laws and regulations. Ability to evaluate program and service delivery effectiveness and revisions or corrective actions. Ability to prepare and present verbal and written information and reports. Ability to establish comprehensive organization systems and programs and to direct operations through subordinate managers.

Minimum Education and/or Experience

The formal education equivalent of a bachelor's degree in general business, social science, or a related field; plus six years of work experience in social service program organization and administration; including two years of experience in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications

1 year supervisory experience. Experience in identifying fraud, waste, and abuse. Experience in performing financial or cost analysis. Knowledge of pharmacy operations and prescription drug pricing. Experience with data analysis and research methodology of prescription drugs. Ability to prepare and present verbal and written information and reports to effectively communicate results of work.

Certificates, Licenses, Registrations

Agency Specific Information

Division Name Division of Medical Services

Hiring Official Barry Derden

Special Work Condition This position is located in Little Rock, AR, with a starting salary of $52,530.

Special Application Information GENERAL INFORMATION: All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired. Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties. False, misleading, or incomplete statements may result in disciplinary action and possible termination. Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation. CONTINUOUSLY ADVERTISED POSITIONS: Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list. FOR ALL FAMILY SERVICE WORKER POSITIONS ONLY: Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions: Behavior Science Child and Family Development Child Development Counseling (any field) Criminal Justice Education: Early Childhood, Elementary, Middle Level, Secondary, or Special Family & Consumer Science Family Development Family Services Home Economics Human Development & Family Studies Human Services Psychology Rehabilitation Science Social Welfare Sociology Social Work Mail your transcript to the following address: Arkansas Department of Human Services Attn: Recruitment P.O. Box 1437, Slot W301 Little Rock, AR 72203 The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.