Kelly Services Customer Service Representative in Little Rock, Arkansas

Job DescriptionPosition Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resourcesProvide assistance to members and/or providers regarding website registration and navigationDocument all activities for quality and metrics reporting through the Customer Relationship Management (CRM) applicationProcess written customer correspondence and provide the appropriate level of timely follow upMay coordinate member transportation and make referrals to other departments as appropriateMaintain performance and quality standards based on established call center metrics including turn-around timesResearch and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustmentIdentify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction *CB Why Kelly®?At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About

Kelly Services®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Category: Administrative/ Clerical