NRT Realogy International Assignment Consultant II in Lisle, Illinois

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Date:Nov 29, 2016

Location:Lisle, IL, US, 60532

Company:Realogy Services Group LLC

Company Name -Cartus Corporation

Req ID -35469

Summary

Initiates all relocation authorizations submitted by Cartus clients and reviews assignee’s benefits package per client policy.

Essential Duties & Responsibilities include the following.

Other duties may be assigned.

  • Contacts the assignee to review policy for services authorized and performs a needs assessment.

  • Counsels the assignee and advises the best utilization of services in accordance with client policy.

  • Manages the delivery of global services to the assignee as authorized by client, which includes managing supplier relationships to ensure excellence in service delivery.

  • Initiates services with internal and external suppliers.

  • Prepares estimated budgets on each assignee if required.

  • When appropriate, advises and counsels client Human Resources’ contact on issues/concerns regarding global assignment benefits.

  • Follows up with assigned suppliers for updates.

  • Assures data integrity by entering appropriate data into system and understands ramifications to other departments if data is missing.

  • Maintains caseload integrity by inactivating, surveying and/or closing files in a timely manner.

  • Participates in client presentations/meetings as needed.

  • Interacts with team members, other departments, clients and suppliers for problem resolution to assure quality service to the assignee.

Qualifications/Selection Criteria

  • Bachelor’s degree or equivalent work experience required.

  • Minimum of two years related business experience in the customer service or relocation field required.

  • Previous experience with global relocation and compensationstrongly preferred.

  • Bilingual and/or expatriate experience preferred.

  • Experience working in an international customer service field a plus.

Critical Dimensions

  • Customer advocacy and superior customer service skills

  • Clear and concise written and verbal communication skills

  • Strategic thinker—strong judgment and decision-making skills

  • Interpersonal/Influencing skills

  • Detail-oriented; ability to multitask

  • Ability to work in a team environment

  • Cultural Awareness

  • Innovative and resourceful

  • Flexibility

  • Manage stress and pressure

  • Ability to plan and organize

  • Computer Literacy

Cartus Corporation, a subsidiary of Realogy Holdings Corp, is committed to providing equal employment opportunity (“EEO”) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.

GD-Cartus

Nearest Major Market:Chicago