HCA, Hospital Corporation of America Customer Service Rep in Largo, Florida

GENERAL SUMMARY OF DUTIES- Works with customers to address inquiries and concerns related to the patient’s account.

DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Talk with customers by phone or in person to obtain information needed to complete tasks • Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns • Reconcile accounts according to insurance contracts • Review accounts for appeal requests and forward appropriately • Review accounts for duplicate or charge errors, forwarding to audit if necessary • Correct or add insurance information to bill account • Encourage payment from patient through credit card, check or payment arrangement • Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail • Assist patient account inquiries by courteously supplying accurate and timely information, including bills • Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities • Maintain a courteous and professional attitude with customers and coworkers • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES • Communication - communicates clearly and concisely, verbally and in writing • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • PC skills - demonstrates proficiency in PC applications as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

EDUCATION • High school diploma or GED required EXPERIENCE • At least one year of customer service experience required • Relevant education may substitute experience requirement


Title: Customer Service Rep

Location: Florida-Largo-PAS Tampa

Requisition ID: 08947-124309