Hire IT People, LLC Avaya Administrator in lansing, Michigan

Avaya Administrator

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Job ID :

9515

Company :

State Of Michigan

Location :

lansing, MI

Type :

Contract

Duration :

2 Years

Rate :

Market

Salary :

Open

Status :

Active

Openings :

1

Posted :

10 months ago

Short Description: Maintains, analyzes, troubleshoots, and repairs telephone systems,software, hardware, and system peripherals.Complete Description: This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.

Skill

Required / Desired

Amount

of Experience

Avaya System Administration (Moves, Adds, Changes) experience

Required

1

Years

Avaya Call Management (Contact Center reporting) experience

Required

1

Years

Cisco Unity Voicemail experience

Highly desired

1

Years

Remedy Ticketing System experience

Desired

1

Years

Experience with Sharepoint

Desired

Experience with Changepoint

Desired