Bremer Financial Services Phone Bank Service Supervisor in Lake Elmo, Minnesota

Job Title: Phone Bank Service Supervisor Job ID: 4811 Location: Bremer Srvc Ctr-Lake Elmo, MN Full/Part Time: Full-Time Regular/Temporary: Regular Why Work at Bremer? Extraordinary possibilities and a culture of respect Our people are our competitive advantage. Throughout communities in Minnesota, North Dakota and Wisconsin, our clients and our people are working together to realize extraordinary possibilities. Bremer Financial Corporation Bremer Financial Corporation is a privately held, $10 billion regional financial services company jointly owned by the Otto Bremer Trust and Bremer employees. Founded in 1943 by Otto Bremer, the company is headquartered in St. Paul, Minnesota and provides a comprehensive range of banking, wealth management, investment, trust and insurance products and services throughout Minnesota, North Dakota and Wisconsin. Clients include individuals and families, mid-sized corporations, small businesses, agribusinesses, nonprofits, and public and government entities. Application Deadline Application Deadline: June 2, 2017 Job Description The Phone Bank Service Supervisor (second shift) is responsible for managing a team of approximately 12 to 16 bankers in a fast paced, customer service focused environment. This position is held accountable to achieve high quality service, efficiency, and sales performance goals through the coaching of their team. Supervisors hold bankers accountable for their individual and team results though team meetings, monthly one on one, coaching sessions and client call observations. This position encourages career growth and succession planning conversations with their teams. Supervisors lead the engagement and recognition team culture in the department. Other responsibilities include taking client calls, assisting with the candidate selection process, and responding real time to any known or unknown client events. Must demonstrate strong change management skills in an ever changing environment. QUALIFICATIONS Combination of education and experience which enables the incumbent to be successful in the job generally acquired through the attainment of an Associate's degree and/or two to four years of banking experience including consumer lending experience. #LI-JH1 Equal Employment Opportunity Bremer is an Equal Employment Opportunity Employer M/F/Disability/Veteran