CIT Group Inc. Relationship Center OpsManager in Laguna Hills, California

Founded in 1908, CIT (NYSE: CIT) is a financial holding company with more than $65 billion in assets. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has more than $30 billion of deposits and more than $40 billion of assets. It provides financing, leasing and advisory services principally to middle market companies across a wide variety of industries primarily in North America, and equipment financing and leasing solutions to the transportation sector. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A.

The Relationship Center Operations Manager's primary responsibility is managing branch operations and assisting the Relationship Center Branch Manager with inspiring staff to focus on cultivating deeper relationships with customers. The Relationship Center Operations Manager is also responsible for creating a superior customer-driven sales and quality service environment.

Key Responsibilities:

  • Coaches and trains staff utilizing expertise and guidance on operational issues and vulnerabilities that relate to their jobs and ensures that policies and procedures are consistently executed

  • Role models on a daily basis the OneWest Bank standards with team members and customers

  • Supports OneWest Bank’s commitment to building relationships "One Customer at a Time" through solid operational quality control

  • Responsible for putting into place processes to inspect and manage operational controls and for the results of field ops visits and actual audits to ensure compliance

  • Pulls and reviews operation reports each workday morning – Sets standards and executes random spot reviews to ensure all compliance and regulatory standards are met

  • Secures and manages cash and all negotiable items per policy and security standards

  • Serves as the Chief Operations Officer of the branch and acts as back-up of branch leadership in their absence

  • Provides overall Branch Relationship Center leadership in Relationship Center Manager’s absence

  • High School Diploma required/Bachelor's Degree preferred

  • Three to four years of banking experience including processing account transactions, loan applications, and new accounts

  • Must have prior managerial experience and proven sales skills

  • Experience in ensuring compliance with all governing regulations, especially the Bank Secrecy Act requirements

ID: 29602

External Company Name: CIT Group LLC

External Company URL: https://www.cit.com/