Unilever Innovation & Operations Specialist in Kingston upon thames, United Kingdom

Innovation & Operations Specialist


SALARY: circa £36,000


Enterprise & Technology Solutions (ETS) is Unilever’s services & IT organisation that plays a crucial role in Unilever’s simplification and cost agenda by focussing on five thrusts:

  • Driving Effectiveness of employees through tools and technology

  • Driving efficiency in our core business processes

  • Driving sustainable growth

  • Exploiting information for faster, better decisions

  • Providing high performing and resilient IT platforms

Working with around 3500 employees and more than 8000 service provider staff, ETS delivers a wide range of employee services (HR services, Finance Services, Workplace & Travel Services, Information and Analytics services, Program management services and IT Services), manages technology and drives process excellence/information and analytics across Unilever.

The Workplace & Travel Services organisation, a part of ETS, delivers the Real Estate, Facilities Management, Building Projects, Travel and Agile (Workplace design standards) services for Unilever, managing a portfolio in excess of 9 million Square Meters of Space. Working with around 850 permanent employees and 5000 supplier resources.

Workplace & Travel Services vision is to energize our people to perform, enable our business to win and making Unilever a great place to work.


Act as analyst for Innovation & Operations and Workplace & Travel Services leadership team. The role will report into the Strategic Governance & Integration Manager, but will work with most members of the team. The role has five main themes i.e. SharePoint, Engagement & Integration, Service Performance Dashboard, Purchase Orders and analyst activities. Responsibilities of the role will cover:

  • Maintenance of Workplace & Travel Services general SharePoint sites, activities include:

  • Act as go to point for the team with questions around SharePoint;

  • Maintain Workplace & Travel Services Knowledge bank;

  • Maintain Workplace & Travel Services Published and some team SharePoint Sites;

  • Develop and take ownership of the CoP sharepoint page. Working closely with the CoP lead, Communication, Service Development to ensure that content is accurate and up to date.

  • Support the engagement and integration between the different Workplace & Travel Services service lines:

  • Create Quarterly “Hey What’s New” (Newsletter) and Monthly ZBB newsletter;

  • Assist in quarterly set-up of SDM Community of Practise session;

  • Assist and schedule quarterly Global Townhalls meetings;

  • Support in ETS Events and prepare materials for ETS events like ETS Fairs;

  • Keep the Workplace & Travel Services Communication Plan and Calendar (including events) up to date;

  • Maintain Workplace & Travel Services Communication Distribution lists;

  • Support and closely work together with ETS Communications business partners to share stories and good best practices of the engagement work.

  • Support Workplace & Travel Services Performance Dashboard. Activities include:

  • Monthly ownership for collection and submission of all WP & TS data. Ensure timely updates to the Service Performance Dashboard by the work stream leads in line with the Monthly Reporting Schedule.

  • Act as coordinator between Service Performance, I&A team and Workplace & Travel Services owners to ensure data quality in the cockpit & provide support with data validation and accuracy.

  • Regular updates on project progress to the WP & TS leadership team.

  • Work with Dashboard project lead (Service Performance Business Partner) on improving the design of the dashboard and implementing change requests from the service line.

  • Support of the Governance, Integration and I&O team. Mainly related to support Purchase Order Process. Activities include;

  • Support our controls around purchase to pay

  • Support process that our suppliers are paid on time

  • Support the Workplace Kingston team with the raising of PO’s, tracking commitments with suppliers against broader project funding and activating effective Goods Receipt of invoices

  • To be a key point of contact for our suppliers when issues arise that require further escalation in the standard finance accounts payable processes

  • Proactively review invoices and payments, react quickly and find resolution to any PO, invoice or payment related issues

  • Maintain the Kingston PO tracker

  • Support of the Governance, Integration and I&O team analyst activities, like:

  • Support with development of WPS process improvement

  • Support with improvement of reporting activities

  • Support in various Projects / Jobs to Be Done.

  • Monitor accuracy of Workplace and Travel Services Performance Dashboard

  • Support and ensure engagement and interaction between the various Service Lines in Workplace & Travel Services

  • Support and maintain central Workplace and Travel Services Published and SharePoint sites

  • Support and process Purchase Orders for Kingston based team

  • Act as analyst to support various Workplace and Travel Services projects and Jobs to be Done.



  • Global Mindset - putting Unilever first in everything you do.

  • Real accountability - taking responsibility for doing what you say.

  • External orientation - focusing on needs of our internal customers. Building external relationships which benefit the business and bring continual improvement.

  • Action not debate - being decisive and making tough choices with limited information. Great execution - debate, decide, implement and follow through.

  • Team alignment - Cultivating relationships to ensure collaboration, integration and alignment Creating a winning mindset and shared vision for team success Negotiation Skills

  • Affinity with systems and technology

  • Excellent communication skills in written and spoken

  • 2-3 years’ experience with similar responsibilities

  • Previous experience in service management roles


Unilever is a global Fast-Moving Consumer Goods company in the UK and Ireland. We are already on target to achieve our huge ambition to double the size of our business globally whilst reducing our environmental impact. We are growing our business and also doing what is right for our consumers, community and environment. We are developing brands for people’s lives today and for the changing environment tomorrow - making sustainable living commonplace.

Working at Unilever means that you get to take part in this exciting journey and work with amazing people who are really passionate about our large portfolio of famous brands. We want to improve billions of lives and you too can join us in making a sustainable difference.


Online Application >>Digital Interview >>Face to Face Interview >>Job Offer

Please note: As part of the job application, you will be asked to complete a brief online application form. Completion of the form is required in order to be considered. Please allow yourself enough time to complete the application form as when filled out partially or not at all it may adversely affect the progress of your application. Please be aware that you will have to complete the form at once as you will be unable to return to it later.

For further information about this position please call: 0800 0284390. Please do not contact this number if you are an agency/third party. This number is strictly for candidates only.

Job: Workplace Services

Primary Location: United Kingdom-United Kingdom (County level)-Kingston upon thames-Kingston Head Office

Schedule: Full-time

Shift: Day Job

Unposting Date: Aug-03-2017

Req ID: 170009IB