HCA, Hospital Corporation of America PBX Operator - Full Time - Nights in Kansas City, Missouri

Research Medical Center–Kansas City, MO

PBX Operator

Founded more than 125 years ago by German physicians, Research Medical Center is a 490-bed facility and has become one of the crown jewels in the HCA Midwest Health System. Located in the heart of Kansas City, Research Medical Center is among the only tertiary care centers serving Kansas City proper. Over the past century, this institution has built a tradition of serving residents in Kansas City and a 150-mile surrounding region with exceptional patient care and leading technology. Research Medical Center has completed more than $120 million in capital improvements, including new lobby and admitting areas, renovated and expanded Cancer Center and Women’s Care Unit, construction of all private patient rooms and doubling the Emergency Department.

Research Medical Center is currently looking for a PBX Operator


  • Answers incoming calls and assists callers by transferring calls to appropriate areas.

  • Pages physicians and hospital personnel on the public address system and pagers.

  • Initiates emergency procedures and monitors multiple alarms and the HEAR radio system.

  • Maintains accurate records of emergency events, alarms received and on-call sheets.

  • Provides backup for patient information.

  • Performs all assignments while providing good customer service to all callers.

  • Hours: Sunday-Thursday / 11PM-7AM


  • High school graduate or equivalent

  • At least one year experience operating a switchboard or as a receptionist with multiple line phone responsibility.

  • Must be able to type at last 60 WPM

  • Multiple line phone or switchboard skills.

  • Basic computer skills.

  • Experience with Word & Excel would be helpful.

  • Proven customer service skills in working with public and in emergency situations.

Title: PBX Operator - Full Time - Nights

Location: Missouri-Kansas City-Research Medical Center

Requisition ID: 09727-43934