Wegmans Grocery Customer Service in Johnson City, New York
Title: Grocery Customer Service Location: NY-Johnson City-JOHNSON CITY,650 Harry L Dr,Johnson City,NY 13790 Other Locations:
What is my job:
Our Grocery department provides everything our customers need to complete their meals and stock their homes with essentials. In this department, you’ll work with a team to ensure products are stocked and customers are able to locate all of the items on their grocery lists. If you enjoy helping customers and working in a fast-paced environment, this could be the position for you!
How do I make a difference? Providing Incredible, Knowledge Based Customer Service
Proactively approach customers, assist them in locating products throughout the department, provide suggestions for meal solutions, and answer any questions they may have about products Familiarize self with products in the department as well as inventory in the backroom to better assist customers in locating items and product availability Ensuring High Quality Products & Ingredients
Maintain the overall appearance of the department, ensure fresh product and levels are sustained, items are well-merchandised in innovative, eye-appealing displays while recognizing seasonal, holiday and weather effects on product sales
Breakdown deliveries, maintain an organized back room, re-shop misplaced products, shrink out damaged goods, refill missing items and be sure aisles are kept in pristine shopping condition
Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures Living Who We Are
Support, encourage, and respect co-workers Work with supervisor to set and achieve goals for professional development Comply with Wegmans Policies and Work Rules, as well as, federal and state laws Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
What skills, learnings, and experiences are required?
Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge What skills, learnings, and experiences are preferred and will set me apart?
Customer service experience, preferably in a food service, grocery or retail setting Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible Work environment:
Work includes walking, standing for up to 4 hours without a break, frequent heavy lifting, shelving of product, repetitive hand and arm movements, bending, and reaching, along with interaction with customers and co-workers. The average weight range of items lifted is 8-32 pounds with a maximum weight lifted greater than 50 pounds occasionally to frequently. You may receive assistance with heavy items, if available. May be exposed to various allergens (things that may cause an allergic reaction). Work includes use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment Other:
Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check All Applicants will be screened; only those closely matching the job posting will be interviewed