NJ Employer Customer Service/Account Representative in Jamesburg, New Jersey
Our Pet Segment is searching for a Customer Service/Account Representative in our Jamesburg, NJ office. The Customer Service Representative will be responsible for managing and providing inside support for orders for assigned national wholesale to retail accounts (National & Ecommerce accounts) in adherence to quality standards, deadlines, and proper procedures. In addition, will be expected to provide exceptional customer service by managing communication and handling customer service items, i.e., order status, inventory issues in relation to orders, managing customer expectations, reviewing customer noncompliance issues, working within the company and customer systems to follow thru for successful order processing and will be a centralized contact for customer relationship communication for inside support demands.Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. Please see our website at www.central.com for additional company information.MEASURES OF SUCCESSAssist customers with questions and requests regarding orders processed and complete order cycle.Shared responsibility for key accounts such as Costco, Amazon, Wal-Mart, PetSmart, Petco, Grocery chainsRespond to and develop strong positive communication to department inquiries from all levels of various company departments.Be able to identify and communicate within an inside support role order status of customers in relation to a successful order cycle.Be able to proactively strategize and analyze solutions to order cycle issues with Customer Service Management.Possess an impeccable attention to detail and follow thru of all aspects of customer support within the Customer Service Department.Team player who provides cross functional support within the department with a can-do attitudeIDEAL CANDIDATE ATTRIBUTESHigh School Diploma or GED equivalentMust have 2+ years wholesale experience working with retailer needs and expectations. Experience with Costco, Amazon, Wal-Mart, PetSmart, Petco, Grocery chains preferredUnderstanding of EDI in relation to wholesale to retail guidelines.Knowledge of finance in relation to order cycles; non-compliance, invoicing, credit memosPrior inside support and wholesale to retail customer service experience is necessary.Effective communication skillsEager to learn, adapt, and grow within a support role.Strong attention to detail.Requires excellent organization skills.This is a fast paced environment that requires independent thinking as well as being able to work within a team setting across many departments.Analytical thinking with ability to problem solve with effective outcomes.Expert level computer skills required for working within customer intranet sites, all Office programs focusing on Excel & Outlook.This role requires email communication to all levels of staff within the company as well as customers. Candidate for this position must be able to communicate professionally and coherently via email.Ability to work in a constant state of alertness and safe mannerWORKING CONDITIONSOffice environment, involving working in a sedentary position#LI-PRI #CBWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.