HCA, Hospital Corporation of America Registrar in Jacksonville, Florida

Parallon -GENERAL SUMMARY OF DUTIES - Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

SUPERVISOR - Patient Access Manager (or Supervisor)



**Interview patients at workstation or at bedside to obtain all necessary account information for Parallon client Hospitals. Bed-side registration performed utilizing carts/computers on wheels

**Ensure charts are completed and accurate

**Verify all insurance and obtain pre-certification/authorization

**Calculate and collect patient liable amounts

**Ensure that all necessary signatures are obtained for treatments

**Answer any questions and explains policies clearly

**Process patient charts according to paperwork flow needs and established productivity standards

**Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions

**Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information

**Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule

**Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers

**Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.

**Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

**Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy

**Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.

**Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action

**Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer

**Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file

**Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments

**Price, key, and detail patient charges. Burst charts for distribution to physician’s billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts

**Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents

**Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action

**Acknowledge, file, and send MOX messages via Meditech

**Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests

**Escort patient to his/her destination or refers patient to an available escort

**Activate all pre-registered patients that have reported for services

**Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment

**Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards

**Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues

**Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

**Other duties as assigned


**Communication - communicates clearly and concisely, verbally and in writing

**Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

**Interpersonal skills - able to work effectively with other employees, patients and external parties

**PC skills - demonstrates proficiency in PC applications as required

**Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

**Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

Title: Registrar

Location: Florida-Jacksonville-Memorial Hospital of Jacksonville

Requisition ID: 08945-123678