Citi HR Program Management Office (PMO) Analyst in Jacksonville, Florida

  • Primary Location: United States,Florida,Jacksonville

  • Education: High School Diploma/GED

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17058100


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The HR Organization Program Management Office Analyst will be in charge of supporting the HR Global Process owners and the HR Program and Project Management community on an ongoing basis: tracking status of program deliverables and milestones; supporting the adoption of the project lifecycle and deliverables; program level risk and issue coordination; monitoring the status of projects transitioning into normal service; coordination of the regular project and program level reporting cycles; co-ordination of project Governance arrangements, Post Project Reviews and Program level workshops. Additional responsibilities include assisting the PMO Manager with defining and updating the project management processes, standards and governance, assisting Project Managers on large projects, contributing to Quality Reviews, and co-ordinating activities in support of quality objectives. At times, the PMO Analyst may be asked to provide project support. This will include ensuring project plans and project documentation are complete and current, provide regular project status updates, help acquire the necessary resources and skills, and contribute to the delivery of business systems to meet identified business requirements.

Job Background/context

The HR Organization Program Management Office is the support function for the projects, programs and initiatives portfolio within Human Resources and involves tracking/reporting, assurance/quality control, information management, financial tracking, risk/issue tracking, change control, support and knowledge management/learning from experience.

K ey Responsibilities

  • Maintain governance standards across the portfolio, including tracking, monitoring and (where needed) updating the status of projects and programme deliverables.

  • Administer, manage and enhance HR Tools for projects, programs and initiatives repository and tracking.

  • Manage the HR Lessons Learned repository; attend Post Project Review meetings to identify key areas of improvement to be captured into the Lessons Learned repository.

  • Keep track of the projects and program level risks and mitigations.

  • Carry out assurance review processes as required by the Citi GPMO.

  • Liaise with the HR Project and Program Management community to ensure best practices are constantly adopted and in use.

  • Lead the process to identify areas of improvement for projects, documenting recommendations and sharing updates within the HR Program and Project Management Community.

  • Maintain the repository of project templates to support the Project Managers and continue to evolve the processes and templates throughout the project lifecycle.

  • Set and maintain project standards across all projects in the portfolio.

  • Update and administer the HR Book of work as required using updates from Project Managers and HR tools reports and the outcomes of project and board level meetings.

  • Manage all HR PMO communications including regular/ad hoc requests for updates.

  • Gather and prepare consolidated material from project reports for ad hoc and/or monthly review.

  • Complete and distribute monthly portfolio level reports.

  • Support implementation of the quality strategy, including any processes and templates, across all projects.

  • Manage the change control process across all projects and portfolios.

  • Ensure project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored.

  • Monitor and report on progress of the project to the Project Board and all stakeholders.

  • Provide end user administrative support and training on HR tools HR Tools for projects, programs and initiatives repository and tracking.




  • Familiar with Project management as well as Agile/Waterfall methodology.

  • Ability to interact with different stakeholders at the senior level.

  • Strong listening, presentation, communication, and written skills.

  • Strong attention to detail in supporting management reporting with clear and concise data analysis and presentation.

  • Highly motivated and self-directed.

  • Good Microsoft Office productivity tools such as, Microsoft Access, EXCEL and PowerPoint.

  • Microsoft SharePoint design/maintenance knowledge preferred but not required.


  • Bachelor’s Degree preferred


  • Strong team player

  • Proactivity

  • Results oriented and capacity to meet tight deadlines

  • High degree of attention to detail required

  • Ability to manage through ambiguity

  • Strong communication skills

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.