DataScan Field Technical Specialist in Jacksonville, Florida


Job Description Job Responsibilities of the Field Technical Specialist include, but are not limited to the following: ● Administering technical assistance and support for Toyota Dealers by providing technical direction over the phone, coordinating on-site dealership visits and providing hands on guidance ● Assisting in the administration of updating dealerships on recently released recalls and vehicle stop sales through teleconference meetings and Webex presentations ● Providing product feedback through technical reports and communication with TMS Technical and Quality Compliance Departments to investigate and resolve product quality, product liability or safety related issues ● Administering the processing of Technical Dealership Product Reports ensuring TMS Clear Communication practices were followed when reviewing and editing ● Representing Toyota in State Lemon Law Hearings and National Center for Dispute Settlement (NCDS) Arbitrations


Requirements ● College Degree ○ Minimum - Associates Degree ○ Preferred - Automotive/Technical Bachelor's Degree ● Retail or wholesale automotive technical experience ○ Preferred - Toyota retail/technical experience ● Thorough understanding and ability to perform diagnosis/repair of all technical operating systems of an automobile ○ Preferred - Toyota experience ● Automotive Service Excellence (ASE) Certifications ○ Minimum - A1-A8 ○ Preferred - A1 - A8 and L1 ● Proficient in Microsoft Office Products (Word, Excel, PowerPoint) ○ Preferred - Experience with Google Apps (Docs, Sheets, Slides) ● Strong organizational skills with demonstrated proactive approach to problem solving ● Customer Service orientation with excellent communication and presentation skills ● Willing to relocate throughout the region (Florida, Georgia, Alabama, South Carolina, North Carolina). Company will pay relocation costs. ● Ability to accommodate overnight travel up to 5 days a week (% of overnight travel will vary by area) ● Must have a valid driver’s license

Requisition Number: 16-0343

Post Date: 7/25/2016

Title: Field Technical Specialist

Alternate Location: Southeast Toyota Distributors, LLC

Location: FL - Jacksonville-9985 Pritchard Road