Goodwill Indy Employee Resource Development Specialist in Indianapolis, Indiana

Employee Resource Development Specialist

Employee Resource Development Specialist


Full Time

Advertised Pay Rate

$18.00 per hour and then commensurate with experience


Social Service Support



More information about this job:


The Resource Specialist demonstrates behaviors consistent with Goodwill Industries of Central Indiana’s Historic Values, Basic Principles, and Standards of Conduct and adheres to Commercial Services code of ethics. Coordinates and assists the recruiting, intake, assessment, orientation, advising, enrollment procedures and follow-up for Commercial Services employees who are in need of education and/or employment development. Coaches, mentors, and facilitates activities for training clients in order to improve employability by utilizing appropriate training methods and motivational techniques to help reduce the recidivism rate and help participants reintegrate back into society. Networks with outside resources to promote Goodwill’s programs and services. Builds and maintains relationship with all stakeholders. The Resource Specialist works with minimal supervision and relies upon self-direction to complete goals and objectives as established by Goodwill Industries of Central Indiana, Inc. and its funding partners.

Education & Qualifications:

  • Bachelor’s degree in a human services field with knowledge of the criminal justice system, preferred.

  • A minimum of 3 years direct, related work experience, preferably in a service industry

  • Able to work a flexible schedule

  • Demonstrated skill working with diverse populations

  • Success working with people with criminal backgrounds, highly preferred

  • Experience in job placement with a focus on retention and career development

  • Adept at identifying keys to motivation

  • Solid working knowledge of MS Office Products, database and the Internet

  • Excellent communication skills (written and verbal)

  • Ability to establish and maintain relationships with a professional network of community resources

  • Familiarity participating on project teams with the ability to develop trusting relationships at all levels

  • Strong planning and organizing skills, independent, self-manager with a high amount of energy

  • Documented success meeting program outcomes/metrics

  • Ability to analyze and interpret information and make necessary adjustments to achieve program goals

  • Requires occasional local travel/transporting individuals. Valid driver’s license, up-to-date auto insurance, and good driving record.


  • Works with employees to assess and understand risk factors and needs and to deliver effective support.

  • Secures supplementary information such as employment, criminal history, medical records, psychological, agency referrals, eligibility documentation, or school reports.

  • Constructs and maintains initial individual documentation progress files.

  • Assists clients in developing individual development plans that will fit their specific needs and skills in relation to education and employment; modify individual plans as needed.

  • Provides direct counseling, intervention, advocacy, and referrals providing transportation services when needed.

  • Works collaboratively with other staff members to determine root cause and appropriate direction for resolution.

  • Organizes and presents job readiness preparation either one-on-one or in small groups.

  • Participates in individual and group conferences in analyzing case problems and skill improvement. Arranges for evaluation or assessment to be completed as part of intake/diagnostic process when necessary.

  • Assists clients in assessing community resources, support services, etc. and makes appropriate referrals.

  • Provides job coaching and on-the-job training.

  • Assists clients in improving work behaviors and skills acquisition to enhance their success with employment. Conducts one-on-one follow up with employees to continually monitor individuals’ efforts and measure progress of their plans. Makes recommendations to provide guidance and counseling. Generates status reports and make adjustments as needed.

  • Maintains and cultivates collaborative working relationships between Goodwill Industries of Central Indiana, Inc., referring parties and the funding resources to provide a smooth transition from the referring agency through the enrollment process and into appropriate programs.

  • Effectively leverages internal, professional and community networks to drive results.

  • Establishes regular contact with clients to offer services and to keep engaged, for follow up, retention, etc.

  • Tracks, documents, and communicates program specific metrics.

  • Monitors accomplishment of numerical enrollment goals, participant enrollment dates, participant achievement and completes billing requirements.

  • Provides support and direction, encouraging employee toward self-dependence in daily decision-making and problem-solving activities.

  • Conducts regular employment progress reports.

  • Documents client services utilizing multiple reporting systems.

  • Performs worksite analysis to determine potential accommodations.

  • Performs liaison functions with referral sources and other community agencies.

  • Participates in continuing professional development relevant to the objectives of the position.

  • Participates in staff meetings.

  • Attends community meetings as related to the identified goals.


Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development

  • Comprehensive health plan

  • Paid time off (PTO)

  • Life, dental and vision insurance

  • Short- and long-term disability plans

  • Nationally recognized preventive health and wellness program

  • Section 125 pre-tax health spending account, dependent care spending account and premiums

  • Retirement plan with generous match

Goodwill Industries of Central Indiana, Inc. is an EEO Employer/Vet/Disabled