JPMorgan Chase Operational Analyst-AM On Boarding in Hyderabad, India

Operational Analyst-AM On Boarding

Description

JOB TITLE

  • Operational Analyst – Band 406

PURPOSE

  • The purpose of the job is to process & validate client onboarding, account opening & various types of maintenance requests on client accounts on a daily basis as well as capturing the number of requests processed for the MIS/Reporting purposes.Gain end to end knowledge of the process & as an SME, assist the team in resolving their queries on various request types & involve in effective transfer of knowledge.

KEY PERFORMANCE AREAS AND % TIME

  • Processing & validating client onboarding, account opening & various types of maintenance requests on client accounts for the private banking clients.

  • Gain end to end knowledge of the process & as an SME, assist the team in resolving their queries on various request types.

  • Handling all miscellaneous requests related to the process & assist the team with research & investigation as required.

  • Ability to review the SOPs of the process & incorporate the necessary changes/updates as required.Updation of other process related information (eg. Procedural changes, Errors, MIS reports).Sharing the updates/changes made effectively with the team.

  • Effective transfer of knowledge & new learnings encountered in the process with the team.

  • Good on MIS & Reporting requirements.

  • 100 % adherence to procedures to ensure that there is not bad client experience.

  • Ensure adherence to operational procedures to complete task in an accurate and timely manner.

  • To provide processing support for effective and efficient process delivery.

  • Maintain optimal Productivity & Accuracy levels as defined for the process.

  • Ensure timely follow-ups on the pending/ageing requests, if any.

  • Ensure that all requests are completed before cutoff and there is no SLA miss.

  • Capture the details of the requests processed on a daily basis for the MIS/Reporting purposes.

Qualifications

MINIMUM REQUIREMENTS

  • Minimum qualificationsGraduate (Bachelor’s Degree in Commerce/other related background)with

  • Good Product & Process Knowledge, Ability to perform Research & Investigation, Good Problem Solving & Analytical Skills, MIS & Reporting Skills, Ability to Transfer Knowledge, Identify opportunities for process improvement/improve efficiency.

  • Minimum experienceMin 3 years experience in Financial Services environment

  • Key competencies must indicate competencies essential to do the job:

  • Good end to end knowledge of the process & ability to transfer the knowledge effectively.

  • Good problem solving, analytical & reporting skills.

  • This role requires meticulous attention to detail.

  • Ensure adherence of operational procedures to complete task in an accurate and timely manner.

  • An acute awareness of the high risk, time critical and complex nature of the Private Banking environment, an ability to work under pressure and to meet tight deadlines is essential.

  • Flexible to work shifts (primarily NA), overtime and on holidays.

  • Knowledge ofMSWord, MS Excel, MS PowerPoint & MS Outlook.

  • Ability to work in a deadline driven environment.

  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.

  • Client focused.

  • Good time management skills

  • Uses initiative & readily questions.

  • Must be very detailed oriented.

  • Excellent written & spoken English communication skills.

  • An appreciation of control and quality issues.

  • Strong team player and has the capacity to build good working relationships with cross functional/geographical teams

  • Result oriented, accepting responsibilities and challenges that take them outside their comfort zone

  • Risk aware & Control orientated.

  • Escalate timely as & when required.

  • Support the team in their mission to provide top quality operations.

  • Document procedures and identify requirements for additional controls.

  • Completion of daily checklist and reporting.

  • Establish excellent relationships with various internal departments and external parties with whom interaction is required.

  • Actively work with the team to resolve exceptions. Prepare case notes and discuss learning's with team.

  • Look for opportunities to improve process efficiency.

Job Data Entry

Primary Location IN-AP-Hyderabad-Divyasree Solitaire / 33208

Organization ASSET MANAGEMENT

Schedule Full-time

Job Type Standard

Shift Night Job

Req ID: 170008050