JPMorgan Chase CAO Ops – KYC QA Analyst in Hyderabad, India

CAO Ops – KYC QA Analyst


JPMorgan Chase & Co.(NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

The Global Compliance Operations (GCO) team is responsible for supporting and leading aspects of the firm's Anti-Money Laundering (AML) program. The team works closely with the AML Program Management Office, Global Financial Crimes Compliance and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made.

The Quality Testing (QT) Team is an integral part of the Controls environment within Global Compliance Operations and is responsible for conducting a continuous analysis against internal procedures and regulatory requirements to ensure quality, completeness, and accuracy.The Quality Testing team supports the review of activities performed by several GCO teams that support the firm’s Global AML Prevention Program with the primary focus placed on review and analysis of KYC records reviewed by the KYC Operations Team.

The Quality Tester will perform Screening & Holistic/Targeted KYC reviews on pre-defined volumes that are across different functions as part of the team’s business scope. Tester will document all test results and findings and be expected to identify incorrect decision making, determine gaps in process and procedure; question integrity of data and adherence to processing and servicing standards, policies and procedures. The tester will review from a regulatory and compliance perspective that all due diligence requirements across multiple client types were adhered to.The Quality Tester is accountable for providing constructive and material feedback to the KYC Utility.The feedback will include an assessment of the quality and accuracy of the information provided in the record and the inclusion of all supporting evidence to fulfill KYC due diligence requirements.The QT Associate reports to the QT Team Manager.

Responsibilities include:

  • Interpretation of KYC standards, guidelines, policies and procedures

  • Perform ongoing formal testing of completed work cases to ensure controls / standards are met

  • Review the quality of completed work cases to pre-defined test scripts which are based on quality testing standards

  • Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate).

  • Identify key issues, risks, trends, observations and provide reporting of results to key stakeholders

  • Perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes

  • Present findings via formalized feedback loop process, track and monitor corrections to identified critical defects (GCO or GFCC)

  • Present complex and sensitive issues to senior management in a persuasive manner.

  • Work with Global Partners to ensure consistency with the Global QT framework and governance approach

  • Consider regulatory requirements and best practice to implement changes to process

  • Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams

  • Maintain the highest level of confidentiality throughout the QT process, disclosing only pertinent information to key stakeholders

  • Review of all discrepancies or newly discovered trends with QT Managers in GCO Client List Screening for proper disposition and potential amendment to procedure



  • 5 years of experience with Financial Services industry, AML/BSA, KYC, Sanctions, Compliance, Investigative or Quality Testing/Assurance background preferred

  • Strong research, analytical and comprehension skills, with ability to analyze large amounts of data

  • Proven ability identifying issues/defects and recommending solutions

  • Demonstrated experience adhering to controls and compliance standards

  • Bachelor’s degree in Finance, Economics, Forensic Accounting, Criminal Justice (focusing on financial crime) or equivalent work experience

  • Strong Communication skills including written, verbal, and interpersonal

  • Results-oriented Team Player

  • Ability to multi-task and meet deadlines against a high volume work schedule

  • Must be detail oriented, well organized, and a self starter

  • Intermediate level skills working with the MS Office suite of tools, with an emphasis on Excel and PowerPoint

  • Working knowledge of MS office & MS SharePoint.

Job Other

Primary Location IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120


Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: 170014638