JPMorgan Chase Application Support Analyst in Hyderabad, India
Application Support Analyst
JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .
We are actively seeking a Application support Analystto support operations and development teams responsible for individual users as well as application monitoring, job scheduling, file transfers, outage management and account management. The selected candidate will provide second level support for the CCB OPT business applications, job scheduling, and file transfers for distributed platforms. This includes incident management, change management, patching and outage management, work request management, application wellness checks, application recovery, disaster recovery, code promotion, functional account management, event console management, job scheduling, file and database table management and transfer/load/extract data management.
Good knowledge of Java, SQL and PL/SQL
Proficient at Unix and Unix Shell Scripting
Proficient at Windows
Good knowledge of scheduling tools like Control M & Autosys.
Good knowledge of monitoring tools like Splunk, Wily, etc.
Good Knowledge on WebLogic and WebSphere
Knowledge of Peregrine Service Center and SharePoint would be an added advantage.
Knowledge on PEGA would be added advantage.
ITIL Knowledge / Certification will be preferred.
Minimum of an Associate's degree or other technical school diploma
A minimum of five (5) years of experience in a development or production/support environment with first-hand experience in incident management and change management
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
Experience working a in a multicultural department with globally disperse resources and responsibilities
Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.
Skill set required:
Unix Shell Script
Technical experience supporting distributed platforms
Experience maintaining SharePoint sites
Prefer a Bachelor of Science degree in a technical field
Prefer financial industry experience, credit card and/or payment systems experience
Development experience highly desired
Ability to work well in a team oriented, agile environment
Job Technology Operations
Primary Location IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120
Organization CONSUMER & COMMUNITY BANKING
Job Type Standard
Shift Day Job
Req ID: 170015286