Intergraph Corporation Support Engineer in Huntsville, Alabama

Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.

Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

Hexagon’s solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.

Hexagon (Nasdaq Stockholm: HEXA B) has more than 15,000 employees in 46 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.

The ideal candidate will provide technical support to customers who use the Hexagon Safety & Infrastructure product suite. The applicant should possess strong analytical skills in order to be able to effectively troubleshoot and solve product application issues in a timely manner. The applicant must be able to apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical issues.

The applicant will interface directly via telephone or email with North American end-customers and will work directly with Intergraph regional support teams to provide support to customers and partners globally. In addition, the applicant will interface directly with the Development, QA, and Services Delivery teams on a regular basis. As such, the applicant must be able to work independently as well as part of a team. Given the collaborative nature of this role, excellent verbal and written communication skills are a must.

  • Bachelor’s degree in Computer Science, Computer Information Systems or related field

  • Experience with databases (Oracle or SQL Server) preferred

  • Knowledge of Microsoft Visual Studio, HTML, XAML, XML, Jscript is desirable

  • Experience with Police Records Management Systems is a plus

  • Must be a U.S. citizen or green card holder

Req# ID: 2016-3043

Business Unit: Hexagon Safety & Infrastructure US

Travel %: 10%