Robert Half Technology Help Desk in Houston, Texas

This entry level position requires prompt technical responses to questions, troubleshooting, diagnosing, and resolving problems with retail hardware (printers, copiers, computers). This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 04130-9500775177

Functional Role: Help Desk/Tech Support I

Country: USA

State: TX

City: Houston

Postal Code: 77015

Compensation: DOE

Requirements:

  • Ability to troubleshoot Hardware (printers, computers, copiers)

  • A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role.

  • Must demonstrate analytical, problem solving and interpersonal skills.

  • Must have excellent Customer Service skills.

  • Must have competent PC skills, Particularly in Excel and Access.

  • Must have excellent verbal and listening communication skills.

  • Must have excellent writing skills.

  • Able to work flexible hours