Hilton Grand Vacations Company, LLC Bilingual Sales Executive Action Line (Japanese/English) in Honolulu, Hawaii

Employment Type:

Full-Time

Date Posted:

11-30-2016

Job ID:

HGV0168X

Location:

Hilton Grand Vacations Sales and Marketing

1600 Kapiolani Boulevard

Honolulu, HI

Job Description

A Bilingual Sales Executive Action Line (Japanese/English) with Hilton Grand Vacations is responsible for welcoming primarily Japanese clients and presenting luxury Hilton Grand Vacation Club ownership products to potential buyers while maintaining effective communication with clients and provide follow up to ensure customer satisfaction.

What will I be doing?

A Bilingual Sales Executive Action Line (Japanese/English) with Hilton Grand Vacations is responsible for welcoming primarily Japanese clients and presenting luxury Hilton Grand Vacation Club ownership products to potential buyers. Maintains effective communication with clients and provide follow up to ensure customer satisfaction and liaise with Quality Assurance Managers to resolve guest related issues as they arise. Will attend all sales trainings and sales meeting for key information on Hilton Grand Vacation products and related updates, utilizes selling concepts prompted at Hilton Grand Vacations as well as various forms of communication (ie: email, telephone and written correspondence) to interface with guest owners. Has the ability to generate referral leads with each new customer. Promotes a positive work environment, adheres to Hilton Grand Vacation core values and policies and works well in a team environment while maintaining a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.

Basic Requirements:

  • High school diploma or equivalent

  • Valid Hawaii Real Estate License or the ability to obtain a Hawaii Real Estate License within the first 45 days of employment

  • Ability to work a flexible schedule including nights, weekends and holidays

  • Minimum one year of proven sales experience

  • Ability to resolve complex customer service issues

  • Ability to adapt to changes in a fast paced environment

  • Minimum of one years of customer service experience

  • Intermediate English ability (speak, read, write)

  • Fluency in Japanese (speak, read, write)

Preferred Requirements:

  • Current Hawaii Real Estate license holder

  • Previous timeshare experience

  • 2 or more years of customer service experience

  • 2 or more years of proven ability to negotiate high end sales and effectively close sales

Currently, Hilton Grand Vacation is a subsidiary of Hilton. We presently anticipate that, at some point in 2016, Hilton Grand Vacations will be spun off from Hilton and become an independent, public company. We do not anticipate that this change will affect your terms of employment.

Job Requirements

What are we looking for?

Every guest is a very important person at Hilton Grand Vacations, and it’s our promise to potential owners that they will enjoy the best of everything with us. That’s why the VIP Direct Sales Executive is responsible for converting each guest into club members by providing them with information about our club point packages. He or she also provides additional knowledge and details regarding our ownership programs in order to help generate optimal sales volume from every call.

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the world's most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.

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