Hershey Entertainment and Resorts FRONT DESK ATTENDANT in Hershey, Pennsylvania

Job Description:

This position is responsible for greeting, registering and orienting guests to The Hotel Hershey. Job Functions:

  • Greeting guests upon their arrival
  • Registering guests and confirming room rates
  • Providing information about the Hotel and other attractions within the company and the area
  • Maintaining an accurate count of room status and availability
  • Reserving guest rooms in accordance with special requests
  • Processing guest room charges
  • Receiving payments on accounts
  • Balancing receipts at the end of each shift
  • Answering telephones
  • Handling guest questions/concerns/complaints

Basic Qualifications:

  • Must be at least 18 years of age or older.
  • Must have valid driver's license.
  • Must have high school diploma or equivalent.

Additional Qualifications:

  • Proven guest relations, problem solving and organizational skills.
  • Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
  • Professional image representative of company image.

Working Conditions:

  • Ability to work in a hectic, fast-paced environment.
  • Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances, and finger dexterity.
  • Schedule may include start times of 2:45 p.m., 11 a.m., or 6:30 a.m., including weekends and holidays.

*Hershey Entertainment & Resorts is an Equal Opportunity Employer *

Location: The Hotel Hershey

Interest: Guest Services/Front Office

Type: Fulltime (Benefits Eligible)

Hourly Wage: TBD