Club Fortune Casino Player's Club Representative in Henderson, Nevada

www.clubfortunecasino.com

Player's Club Representative
Full-time
Employer conducts pre-employment background and drug testing.

Requirements:
Minimum age 21 due to working environment.
Minimum 6 months previous player's club experience is preferred.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Possess excellent customer relations and communication skills.
Be able to get along with coworkers and work as a team.
Present a well groomed appearance.
Should posses basic math and computer skills.

Job Skills/Requirements:
Responsible for providing friendly, excellent service to every customer who visits the Players Reward Center and throughout the property. Assist guests with all inquiries; handle all transactions, redemptions and play ratings accurately.

Essential Job Functions:
- Greet and welcome all guests in a pleasant and professional manner, including on the casino floor as scheduled.
- Provide timely service in a friendly and courteous manner. Be able to work quickly and efficiently with minimal supervision.
- Constantly look for service opportunities.
- Respond to and resolve guest complaints when able.
- Answer guest questions and be knowledgeable about property events and attractions.
- Maintain accurate records for all guests, accounts, promotions, drawings, etc. and be able to efficiently communicate same.
- Participate and assist with events and promotions as needed.
- Promote and enroll guests in CFC's rewards program.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
- Must adhere to uniform requirements.
- Protect the integrity of the company by identifying and properly serving guests in accordance with all governing regulations, including gaming, health and alcohol awareness.
- Perform other duties as assigned.