KeyBank Branch Manager Parkville in Hartford, Connecticut

Branch Manager - Parkville FLSA Status Exempt Schedule Type Full-Time Job Description ABOUT THE JOB: The Branch Manager reports to the Area Retail Leader and the primary focus of this role is to build, coach, develop, lead and motivate a team that is capable of analyzing clients' needs and recommending financial solutions that create lasting client relationships. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch staff on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures and timely completion of KSAP tasks. Responsible for managing, staffing and scheduling all direct reports within the branch. Accountable for driving new client acquisition and retention, growing market share and balance sheet growth, growing non-interest income, growing joint partnership revenue, and fostering client and employee satisfaction to meet or exceed branch sales and service goals. Accountable for partnering with and referring business to all lines of business partners including, but not limited to, Retail, Investment Services, Mortgage, Private Banking, Business Banking, Cash Management, Middle Market, Merchant Services and Foreign Exchange to meet client needs.ESSENTIAL JOB FUNCTIONS: The Branch Manager is responsible for functions that align with the Key Sales Process and Consultative Sales Process Framework in daily work to create a positive client experience. The Branch Manager also ensures that branch operations are effective and compliance requirements are met.Branch Staffing and Performance Coaching- Responsible for the staffing of the branch including recruiting/identifying talent and interviewing and selecting the branch team with involvement from ARL and Operations Leader- Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual professional growth plans- Ensure the Branch team is trained on Key's products, sales, and service models- Responsible for developing the branch team's understanding of Key's products and services,- Key's sales and service process and the competitive landscape- Engage in a disciplined approach to human capital by holding the branch team accountable for performance, providing training and recognizing/rewarding high performersBranch Operations- Provide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch KSAP (branch self assessment program) tasks;- Ensure satisfactory or better branch audits- Review and certify completion of continuity and recovery activities- Ensure the branch focuses on operational processes to enhance the client experience;- Report and follow up on branch facility issues that hinder branch operations- Monitor and coach customer service behaviors to exceed service measurement goals within the branchOpportunity Management- Establish and communicate branch performance standards regarding client follow up, ensure proper focus in client relations, introduce members of the team to the client and participate in client appreciation events- Ensure Tellers are making client and account referrals in accordance with their established Teller referral goals;- Branch Managers in Non Business Intensive branches focus on retaining and expanding small business clients in the Book of Business Focus/Grow category- Branch Managers in Business Intensive branches should focus on acquiring, retaining and deepening small business relationshipsNeeds Assessment- Review client needs and understand how the solution fits the client- Create and maintain active calling plan for Book of Business clients and prospectPresent/Pitch- Discuss features and benefits of multiple products and services that may meet client needs to ensure the client selects the best product fo