Verizon Wireless Retail Business Specialist in Harrisonburg, Virginia
Performance Management: Lead store team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area store front, merchandise and literature is in conformance with the merchandising plan.
Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
Sales Results: Meet and exceed monthly sales quota objectives by acquiring and retaining the accounts of consumer small business segment. Generate new business in assigned territories through prospecting, cold calling networking and generating leads and referrals. Identify customer needs and leveraging key industry trends within key verticals. Utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiate and close deals.
Customer Retention: Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn.
Ordering Processing and Reporting: Fully utilize all retail sales force automation, funnel management and prospecting tools. Responsible for completing contracts and report-generation including tracking and forecasting reports.
Training / Meetings: Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Represent company at key events to promote Verizon Wireless and increase presence through strategic partnerships
Excellent prospecting, cold-calling and customer service skills.
Professional solution-based selling and account management skills
Effective negotiating and closing skills required.
Demonstrated ability to create sales proposals and to acquire small to mid-sized multi-unit accounts Excellent planning and forecasting skills along with knowledge of account development strategies. Knowledge of Cellular industry products and services desired.
Excellent interpersonal, written and oral communication skills
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
Effective use of PC including Microsoft Office required.
Previous management experience is required.
Must have valid driver’s license, good driving record and proof of insurance
50% - In store, customer facing. Driving small business results. Coaching and inspection of all RSR’s for SMB activity and knowledge.
35% - Outbound calling and customer visits.
10% - in office, online training, etc.
5% - SMB training/community involvement
Equal Employment Opportunity
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