Langley Research Center Information Technology Specialist in Hampton, Virginia
Langley Research Center
1 vacancy in the following location:
- Hampton, VA
Work Schedule is Full Time - Permanent
Opened Tuesday 11/29/2016 (8 day(s) ago)
** Closes Tuesday 12/13/2016 (6 day(s) away)
About the Agency
This position is located in the Information Management Branch (IMB) under the Office of Chief Information Officer (OCIO). The IMB provides Center wide information systems and services to provide access to global technical information and to manage Langley produced information. Specifically, the focus is on utilizing and managing a cloud-based solution to improve performance through process optimization and integration. The incumbent of this position is responsible for providing architectural guidance; and, helping establish and communicate best practices and platform standards to ensure platform stability, common user experience, platform adoption, and maximum integration, while enabling multiple simultaneous development efforts.
To receive consideration, you must submit a resume and answer NASA-specific questions. The NASA questions appear after you submit your resume and are transferred to the NASA web site. If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Application Status Not Available', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.
At the full performance level, the incumbent determines, recommends, and leads overall business automation development efforts involving multiple developers and automations simultaneously, utilizing a common development platform and shared core features and database. Serves as a lead technical specialist and a key source of information for assigned areas of responsibility. Identifies customer information systems requirements, and evaluates project estimates, schedules, and project plans. Keeps abreast of the latest trends and innovations in business process automation and cloud-based rapid automation platforms. Performs and/or leads independent studies and assessments to evaluate the effectiveness and efficiency of operations and recommends improvements to management. Recommends, schedules and oversees software improvements and updates.
Leads the evaluation of the development of Information Technology (IT) applications on an integrated ServiceNow cloud-based platform. Analyzes, designs and develops business applications to include configuration, scripting, forms, work flow and interfaces with Langley's ServiceNow cloud-based platform. Oversees development and implementation of secure software that works as specified, is simple, intuitive and will allow customers to extend and customize. Ensures guidelines, procedures and proper governance is in place to enable multiple concurrent development efforts to enable the integration of automated business processes that utilize core ServiceNow components and other existing automations and tables to maximize platform return on investment and enable rapid automation.
Recognizes, identifies and documents potential areas where existing business processes require change, or where new processes need to be developed, and makes recommendations in these areas. Works with multiple levels of staff and leadership to understand the requirements and how they might impact cross-functional process teams. Stays abreast of new technologies to recommend and implement new tools and technologies to benefit our technical, science and aeronautics community, taking advantage of new and enhanced capabilities.
- A one-year probationary period may be required
- Occasional travel may be required
For the GS-11 grade level, applicants must have one year of specialized experience, equivalent to the GS-9 level in the Federal Service, which equipped the applicant with the competencies required to perform successfully the duties of the position. Examples of specialized experience are providing assistance while implementing systems utilizing Agile/Scrum methodology, developing applications on at least one of the following low-code business process platforms: ServiceNow; Salesforce; Appian; TrackVia; or Micropact/entellitrak, and programming utilizing a relational database; OR applicants may substitute the following education for the specialized experience requirements: A Ph.D. or equivalent doctoral degree in a related field, or 3 full years of progressively higher level graduate education leading to such a degree.
IT-related experience must demonstrate each of the four competencies below:
1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
U.S. citizenship is required.
What To Expect Next
Candidates for NASA positions are evaluated using our automated staffing and recruitment system, NASA STARS, which compares your skills and experience as described in your resume with the requirements of the position. If you are found to be a highly qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official. At NASA, we pride ourselves on efficient and timely recruitment actions, and you can normally expect to learn the outcome of the selection process in a fairly short period of time. In addition, to ensure that you can measure progress for yourself, NASA provides you with regularly updated information on the status of the vacancy announcement.
Review our benefits
Any applicant tentatively selected for this position may be required to undergo a pre-employment background investigation. Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. See 'How You Will Be Evaluated' for definition of well qualified. Federal employees seeking CTAP/ICTAP consideration must indicate their eligibility when applying for a position. The USAJOBS resume asks you to identify your ICTAP eligibility; the NASA Supplemental Information asks you to identify your CTAP eligibility. If you are selected for the position, you must be prepared to submit proof that you meet the requirements for CTAP/ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location.
As a condition of employment, male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. In order to receive preference in hiring, you must clearly identify your claim for veterans preference on your resume.
NASA's Applicant Guide provides the information needed to assist you in determining whether or not you can claim 5 or 10 point veterans preference. You should not submit documents to prove your eligibility for veterans preference at this time. However, you must be prepared to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form) as requested by the Human Resources Office. Veterans preference will only be considered based on what is supported For instance, if you claim 10-point preference, but are only able to document 5-point preference, you will be considered accordingly. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
Your USAJOBS account asks you to assign a name to each of your resumes. When you apply to a NASA position, we will show you the text of the resume you have submitted, but we do not maintain the name you have assigned to that resume. If you wish to keep track of that information, we recommend you make note of it at the time you apply.
Fair Employment Opportunities for Applicants NASA Credit for National Service
As identical vacancies are identified, additional selections may be made.
The payment of relocation expenses is not authorized.
Salary Range: $61,137.00 to $79,478.00 / Per Year
Series & Grade: GS-2210-11/11
Promotion Potential: 13
Supervisory Status: No
Who May Apply: This announcement is open to all qualified U.S. citizens.
Control Number: 457678400
Job Announcement Number: LA17D0022