Home Depot Deliveries/Driver in Hammond, Louisiana

Job DescriptionPosition Purpose:

Associates in store Customer Service/Delivery positions are responsible for ensuring an outstanding customer order fulfillment experience. Direct customer interaction is frequently required for these positions, which are often the first and/or last impression presented to the customer. Whether directing customers to store departments or merchandise, answering customer questions on product order status, or delivering products directly to a customer s home, these positions play a critical role in ensuring the highest level of customer satisfaction. Specific Customer Service/Delivery positions may include: Customer Services Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Door Monitor Associate, and Phone Center Associate.

Major Tasks, Responsibilities & Key Accountabilities:

  • Execute all steps of the order fulfillment process within the store

  • Scheduling/Prioritizing all deliveries for the store and communicating any availability and/or limitations to fellow Associates so that the best possible service is maintained by setting realistic expectations

  • Approaching and greeting Customers

  • Asking open-ended questions and expressing interest in projects in order to put the Customer at ease, determine the Customer s level of expertise and determine Customer needs

  • Answering questions about merchandise knowledge for the Customer s level of expertise

  • Leading Customers to merchandise that fits their needs

  • Checking aisles to make sure inventory is stacked neatly and out of the way of Customers

  • Pulling items from shelves and transporting to appropriate areas

  • Gathering the product mix to fill orders in a timely manner

  • Maneuvering large bundles of merchandise throughout store

  • Creating space for delivery orders and will calls until they are moved out of the store

Nature and Scope:

  • Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

  • The warehouse environment can be dusty and noisy

  • Doors are frequently open, causing drafts and interior temperature changes

  • Floors around work area may become slippery during wet weather conditions

  • May have to handle merchandise and work with tools with sharp edges

  • Passing forklifts emit gas fumes

  • Tools, supplies and related merchandise may contain hazardous materials

Environmental Job Requirements:

Environment:

Usually in a comfortable environment but with regular exposure to factors causing moderate physicaldiscomfort from such things as dust, fumes or odors

Travel:

Typically requires overnight travel less than 10% of the time