Agilent Technologies, Inc. Intermediate Field Service Engineer in Guadalajara, Mexico
Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May do instruments qualification on-site for large volume customers.
Works on on-site customer service and support assignments with broadly defined objectives
Solves non-routine issues, challenges and problems within field of specialization
Bachelors or Master Degree or University Degree or equivalent. Minimum of 2-4 years relevant gas chromatography or molecular spectroscopy experience required.
Agilent is an equal opportunity employer.
Date Posted: 18/Oct/16
Job Title: Intermediate Field Service Engineer
Business: Agilent CrossLab Group
Job Category: Support / Service
Job Sub-Category: Field Service Engineer
Country or Area: Mexico
Shift: Day Job
Job Type: Experienced
Travel Required: Yes, 75% of the Time
Duration (Temp Positions Only): Not applicable