BUNZL Customer Service Manager in Greensboro, North Carolina
Customer Service Manager
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An international distribution and outsourcing group headquartered in St. Louis, Missouri. We supply a wide range of over 250,000 different supply items to food processor, supermarkets, the non-food retail industry, convenience stores and other users.
Bunzl Distribution owns and operates more than 85 warehouses serving all 50 states, Puerto Rico, as well as Canada, the Caribbean and all of Mexico. In North America, we employ over 3,500 plus employees and sales are in excess of $5 billion annually. Below
is an outline of the various business segments in North America.
R3 (Redistribution) - R3 is a business segment that delivers the best, most efficient solutions to support the growth and profitability of our business customers. The markets serviced by R3 include
foodservice (serving restaurants, hotels and airlines), janitorial/sanitation, industrial/safety and medical/surgical distributors.
Processor - Bunzl's Processor Division provides the protein and food processing industry with an extensive array of maintenance, operating, and employee supplies. We stock more than 25,000 food processing
and plant operating items to help our customers meet their business needs.
Retail - Bunzl Distribution provides outsourcing services and distribution to some of North America's leading retailers. We primarily provide store operating supplies like boxes and wrap, as well as
retail carry-out bags and other goods for resale.
Convenience Store - Bunzl is a leading provider of operating supplies and retail goods to convenience store wholesalers and retailers. We offer more than 3,000 products to this market, including paper
products, soap, and sanitation and cleaning supplies.
Safety - R3 Safety is America's only true logistics redistributor of Personal Protective Equipment (PPE) products. We provide service to distributors in the construction, industrial, hardware, jan/san,
rental, electrical, safety and welding markets throughout the United States and Canada.
Janitorial/Sanitation - Bunzl is a leading distributor of janitorial/sanitation products selling a general housekeeping line, laundry items, floor equipment, soaps, chemicals and equipment servicing
healthcare facilities, retail companies, and miscellaneous commercial industries.
Responsible for overseeing the training and development of Customer Service Representatives
Monitors the overall performance of staff to ensure compliance with policies, practices and approved customer service processes
Responsible to maintain the department's relationships with both internal and external customers with exceptional service
Responsible for escalated customer interaction on customer problems, concerns and complaints
Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
Act as back-up to Customer Service Representatives as required
Other duties as assigned
High School diploma or equivalent, Bachelor's degree preferred
5+ years experience in customer service or relevant business experience is required; preferably in a distribution environment
Minimum of 1 year previous supervisory experience, preferably in a call center and/or distribution environment
Must possess executive level communication skills with proficient PC skills to include Microsoft Office
Must possess strong planning, organizational and time management skills, as well as strong problem solving skills
Must be team oriented, dependable and a strong leader
Must be able to multi-task with the ability to change direction quickly and often
AS400 experience is highly preferred
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability
or veteran status as provided by law.