AT&T Sr Specialist-Network Support in San Juan,
Lead Engineer to support all design functions and to support customer migrations. Technical leader of deployment phase for various projects on customer network.
Responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security. Provide technical solutions and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, processes and practices. Participates in software development project activities which may include technical/business requirements and design, and technical writing including Methods & Procedures. May assist in the coordination, evaluation and partnership with technology vendors, outside consultants and internal dotted line resources as needed. Works as part of a 24X7 staff to delivers network technical support to address escalations.
Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service. Identification of root cause, resolution, work arounds, testing & implementation of vendor / IT fixes or design changes. As subject matter experts, works closely with business partners to identify and quantify business issues associated with specific projects, develop and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations. Review and approve proposed technical systems designs to insure business requirements are met. May assist in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules. May lead cross-functional teams on specific issues &/or projects. May review and interpret technical documentation and vendor specifications for inclusion / adaptation into database templates. May perform work at customer location.
Nature of Contribution- Developing technical professional with some experience. Completes moderately complex work within a discipline or specialty area. Contributes to the development of concepts, methods and techniques.
Knowledge - Has expanded technical knowledge in own discipline/ specialty area. Applies broader knowledge of discipline / specialty area standards to work assignments. Sound understanding of one or two specific AT&T technologies, systems and procedures. Deepens technical knowledge through exposure and continuous learning.
Analysis and Problem Solving - Identifies problems and issues. Solves non-routine problems by independently applying judgment to established analysis and standard approaches. Integrates and evaluates multiple factors to develop creative and practical solutions. Independence - Guided by project and work deadlines; sets own priorities. Uses discretion to complete assignments, independently applying knowledge of technical practices and specialty area standards. Independently completes assignments and participates in projects of diverse scope.
Contribution to AT&T Technology-Supports technical initiatives normally as part of a larger project. Works on development of new technologies or maintenance of existing technologies. Contributes to milestone completion of projects.
Communication- Exchanges complex technical information. Provides training and guidance to others in work area by breaking down information in a systematic and logical manner. Cultivates good working relationships with peers.
This position may be responsible for contributing to AT&T's compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Excellent English Language skills
Proficiency with software applications such as Word, Excel, PowerPoint, and Visio
Strong data entry and PC skills
Extended knowledge in WAN and LAN OR Application Performance Management administration
Cisco Routers and switches – CCNP or CCNP SP (CCIP) level (or higher) required (Juniper certification(s) is an advantage)
Customer focused, presentation skills; strong oral and written communication skills
Knowledge in the area of networking and Cisco equipment configuration
Unix – user level skills
Minimum 2-5 years hands on experience with Cisco based networks.
Experience with CE&PE Juniper routers, WAN accelerators (Riverbed), F5 load balancers or SDN is an advantage
Strong Team Player
Ability to work under pressure, to deadlines in a fast pace changing environment
Organized, detail oriented and flexible
Innovative person, capable to adapt to a new requirements and drive the change
Person capable to keep focus on result and take ownership of assigned project
Principal Functional Skills / Competencies associated with this Title:
Fault Management/Network Incident Management
OSI 7-layer Model
Product Installation and Support
Software Product Testing
Telecom Regulatory Environment
Required Qualifications -
3-5 years experience
CISCO and CCNA Certifications
6-Sigma White, Yellow, Green, Orange
Project Management Professional
Professional Engineer Certification
Desired Qualifications -
MS, including Engineering, Computer Sciences, or other technical discipline
Knowledge of Network Planning, Engineering, Construction and Mobility architectures
Knowledge of OSI Layer 3
Project Management skills
Software testing skills
Technical writing skills
Knowledge of order management and customer install
Participation with external professional technical organizations/activities