Aetna Policy Administrator in Singapore,

Req ID: 37136BR

Ensure timely and accurate processing of new business, renewals and mid-term adjustmentsPerform quality control checks on processed policiesMaintain accurate customer records according to department policiesEstablishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departmentsCommunicates effectively and timely to internal and external constituentsHas proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policiesAdhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirementsMaintains Case tracking tools to meet constituents and business goalsEnsures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FCA TCF and market specific requirements)Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations

Ensure that products and services are aligned with customer s requirements and commitments are met

Job Function: Customer Service