Compass Group, North America PATIENT EXPERIENCE MANAGER in Fredericksburg, Virginia
PATIENT EXPERIENCE MANAGER 5/20/17Virginia-Fredericksburg
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Job ID: RW05161775870Great People. Real Opportunities.Description:
AFresh Approach To Great Results.Charlotte-based Compass Group North Americais the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's ourgreat peopleprovidinggreat servicethat generates ourgreat results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Crothall Healthcare,a division of Compass Group North America, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people toCrothall Healthcare The opportunity for greatness is real atCrothallHealthcareand throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Crothall is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business. In this position you will directly influence the patient experience during their hospital stay. Responsibilities:
Greets/meets patients as admitted and during stay—contacts approximately 100 patients daily.
Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service.
Identify through interviews, discussions or observations opportunities to improve inpatient experience.
Work collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches”.
Dispatch concerns regarding other department services to appropriate personnel.
Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
Implement and administer the “Fresh as a Daisy” program. Obtain materials, arrange distribution.
Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees—both day aides and techs and evening turndown personnel.
Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory.
Maintain positive attitude—exude “can-do” image.
Perform assignments as directed.
2-3 years in-servicing experience in customer service training.
Hospitality and healthcare experience preferable.
3-4 years experience in service-oriented operations.
2-year degree preferred.
Good coaching and on the job training skills required.
Excellent organizational skills and ability to multi-task essential.
Great People. Great Service. Great Results.At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industryCompass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Career LevelManagement (Manager/Director), Mid Career (2+ Years Experience)SectorCrothallAreas of InterestAdministrative and Support ServicesEducationBachelor's DegreeLocaleVirginia-FredericksburgPreferred LanguageEnglish