Dell Dell EMC Business Operations Mgr. in Franklin, Massachusetts

Job Description:

Manages business operations activities that improve operational effectiveness and efficiency within the Consulting, Deploy and Support team at GBS. Specifically manages three GBS service lines related to consulting bookings, SFDC help desk and Accenture based Technical Admin teams. Develops, standardizes and implements applications and processes related to these service lines. Communicates processes and results to senior executives and management. Participates in and drives strategic discussions around business activities. Identifies and recommends productivity improvement opportunities. Tracks performance of the organization against strategic and tactical objectives. Will have global responsibility for business operations. Detailed responsibilities are as follows:

Business operations

◦Identify key performance metrics to measure business performance; drives metrics reporting activities; measures organization performance against target metrics

◦Acts as a liaison across service lines, and maintains communication with Operations and internal stakeholders across three service lines

◦Works cross functionally to ensure all documents and tools are kept up to date and communicated in a timely manner

◦Directly manages a team that books consulting deals including performance management and other personnel related issues.

◦Resolves issues related to consulting bookings in an effort to clear deals for final bookings

◦Matrix manages a team in Bangalore acting as the liason between the internal stakeholders requests and the implementation from the offshore team.

◦Supervise, manage vendor (Accenture) relationships centrally for the service line

Process optimization

◦Manage process reporting activities; analyze data to provide decision support to senior management

◦Contribute to the development of, and manage the execution of systems and local tools to drive consistency and efficiency in managing the business. Executes project plans to roll out new/enhanced process or systems capability.

Strategic initiatives

◦Participate in the development of overall objectives and long-term goals of the organization

◦Works closely with leadership to identify best practices, and prioritize change initiatives

◦Drives key change initiatives within the service lines.

◦Ensures consistent implementation across service lines

Customer engagement

◦Coordinate customer QBRs (includes planning meetings, coordinating creation and accumulation of content)

◦Assist in preparation of materials for other key customer meetings and workshops

EMC Values:

When you choose EMC, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Critical Hiring Criteria:

BS degree with at least 5 year work experience in a business operations or consulting environment. Strong communication skills and presence to engage with senior executives. Strong track record of outstanding performance with increasing levels of responsibility. Ability to work in a matrix environment. Ability to lead and motivate a team. Strong skills in planning, leading, facilitating meetings. Ability to travel domestically and/or internationally several times a year.

Working knowledge of Dell/EMC tools and applications including SAP, MyQuotes, SFDC and MS Office is desired.

Functional Area(s):

Global Solutions



Business Unit:



US - Massachusetts - Franklin