IDC Client Relationship Manager in Framingham, Massachusetts


The CIO Executive Council is seeking a Client Relationship Manager to support mid-market and Fortune 500 enterprise accounts. The Client Relationship Manager’s objectives are to broker services to senior level IT executives with the ultimate responsibility of securing client subscription renewals, increasing renewal revenue and generating leads for new services through a consultative approach. The Client Relationship Manager is the day to day liaison for CIO Executive Council clients to ensure service awareness, client engagement and outstanding client relationships in addition to identifying upsell/growth opportunities within assigned client accounts.

Responsibilities include:

  • Achieving or exceeding assigned quota on a monthly, quarterly and annual basis

  • Facilitating renewal transactions including negotiation of fees and terms

  • Managing Client Escalations and Solving Problems

  • Brokering value by engaging global clients in peer to peer learning, editorial, speaking, and thought leadership opportunities

  • Identifying trends of member needs through analysis

  • Conducting new client orientations

  • Supporting, attending, and facilitating member engagements

  • 20%-30% travel


  • Be extremely detail oriented and an adept multi-tasker

  • Have quota bearing sales and/or renewal sales experience

  • Group facilitation and presentation skills

  • Have excellent written and oral communication skills

  • Be an accomplished researcher and a team player

  • Be proficient in MS Office Suite (specifically, Word, Excel, PowerPoint)

  • Thrive in a fast-paced and changing environment

  • experience is strongly preferred

Candidates can be based in our corporate offices in Framingham, MA. BS/BA required.

Req Number: 16-0188

Posting Date: 9/26/2016

Title: Client Relationship Manager

Job Family: Sales

Company: IDG

Unit: CIO Executive Council

City: Framingham

State: MA

Job Type: Full-Time

Career Level: Experienced (Non-Manager)