McKesson Strategic Account Management Analyst, PAP Pharmacy in Fort Worth, Texas
Empowering the delivery of excellent patient care in facilities close to their homes starts with you. Every person’s job at McKesson Specialty Health makes a difference in the lives of patients throughout the country.
Our products and services touch the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, McKesson Specialty Health empowers the community patient care delivery system by helping community practices advance the science, technology and quality of care.
The rising cost of cancer care is a concern throughout the healthcare industry. The US Oncology Network, supported by McKesson Specialty Health, is one of the nation's largest networks of physicians devoted exclusively to cancer treatment and research, and is a pioneer in community-based cancer care. Annually, this nation-wide network of approximately 10,000 physicians, clinicians and administrators delivers high-quality, integrated cancer care to more than 750,000 cancer patients in their own hometowns. With patient support, education, finely-tuned evidence-based pathways and access to the latest technologies and therapies, patients treated through practices affiliated with The US Oncology Network can feel confident in the care they receive.
Through our exceptional leadership team that supports our vision — that the long term vibrancy of community care will be achieved through the leadership of practices committed to clinical excellence and innovation – you can feel confident in our direction and your future.
The Strategic Account Manager is responsible for managing the relationship with a pharmaceutical company client by ensuring excellence in the internal execution of existing programs and/or the implementation of new programs with that partner. The Strategic Account Manager is the primary client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements.
Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met.
Understands contractual obligations and negotiates incremental contractual arrangements after program go-live.
Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer.
Responsible for ensuring the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation.
CUSTOMER RELATIONSHIP MANAGEMENT
Responsible for overall customer satisfaction with pharmaceutical client. Acts as primary point of contact for the client related to projects and project status information.
Manages client expectation regarding the delivery of services.
Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
Responsible for all written and verbal (non-sales and non IT specific) communication to the client.
Prepares & Delivers Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.
Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met.
Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary.
Interacts with all internal departments to assist as needed in providing business understanding.
Ensure timely delivery of reports according to program SLA's.
Verifies reasonability of data before client release.
Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.
Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate. Manages the change request process within the team.
Responsible for identifying project priorities with customers and communicating priorities to internal team. WORKFORCE & ADMINISTRATIVE
Monitors team tracking on customer projects.
Provides status reports to ensure senior level management visibility to program operation.
Responsible for building team environment with internal partners.
Manages conflict resolution to ensure successful / productive project to program operation.
Responsible for building team environment with internal partners.
Manages conflict resolution to ensure successful / productive project
2+ years experience in project management.
3 + yrs business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution, or Management Consulting
Collaborative, customer focused, and able to create visible value to client and within the organization
Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
Advanced project management and organization skills
Detailed understanding and experience with process documentation and improvement
Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.
Experience with Microsoft Office Suite, including Visio and Project
Advanced skills in Microsoft Excel, and PowerPoint
Additional Knowledge & Skills
Advanced degree, MBA or MHS, highly preferred
Excellent verbal and written communication skills
Ability to develop strong team relationships and bring individuals together to focus on team goals
4-year degree in related field or equivalent experience
General professional office environment.
10% travel may be required
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.Category: Project Management