HCA, Hospital Corporation of America Telephone Triage RN- Remote- Nights and Some Weekends in Fort Myers, Florida

Are you an exceptional consultative nurse?

This is a great opportunity to leverage those skills in the health care industry in a role that offers career progression, and supportive work environment. HCA, the nations largest private healthcare provider, is looking to add caring, and compassionate Telephone Triage Nurses to their team. You will be handling calls from patients both inbound and outbound to refer them to physicians, provide follow up from hospital visits, or to schedule patients for events that are open to the public.

Summary of Key Responsibilities:

This clinical role provides appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.

Telephone Triage Nurse:

  • Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies

  • Maintains confidentiality, HIPAA and PHI compliance

  • Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods

  • Practices and adheres to HCA’s “Code of Conduct” and “Mission and Value Statement”

  • Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller’s autonomy, dignity and rights.

  • Maintains and contributes to a collaborative professional and ethical work environment.

  • Actively participates in team meetings and engages in the processes of the contact center

  • Associate or Bachelor's degree required

  • 3 years nursing experience required

  • RN licensure in the state of residency required, other licensure may be required based on business need

Title: Telephone Triage RN- Remote- Nights and Some Weekends

Location: Florida-Fort Myers-Web Services

Requisition ID: 26486-3860