HCA, Hospital Corporation of America Telephone Triage RN Part Time- Fort Myers Call Center in Fort Myers, Florida
Are you an exceptional consultative nurse?
This is a great opportunity to leverage those skills in the health care industry in a role that offers career progression, and supportive work environment. HCA, the nations largest private healthcare provider, is looking to add caring, and compassionate Telephone Triage Nurses to their team. You will be handling calls from patients both inbound and outbound to refer them to physicians, provide follow up from hospital visits, or to schedule patients for events that are open to the public. The schedule is weekends only Friday, Sat, Sun or Sat/Sun and another agreed upon week night.
Summary of Key Responsibilities:
This clinical role provides appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.
Telephone Triage Nurse:
Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies
Maintains confidentiality, HIPAA and PHI compliance
Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods
Practices and adheres to HCA’s “Code of Conduct” and “Mission and Value Statement”
Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller’s autonomy, dignity and rights.
Maintains and contributes to a collaborative professional and ethical work environment.
Actively participates in team meetings and engages in the processes of the contact center
Associate or Bachelor's degree required
3 years nursing experience required
RN licensure in the state of residency required, other licensure may be required based on business need
Title: Telephone Triage RN Part Time- Fort Myers Call Center
Location: Florida-Fort Myers-Web Services
Requisition ID: 26486-3795