CARLSON WAGONLIT TRAVEL INC Travel Agent Trainee in FORT MCCOY, Wisconsin

JOB REQUIREMENTS: 170001S6 Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service. Active participant in formal in house training class for up to 12 weeks and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics. Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in house training class, utilizing resources available to them. Follow Training guidelines. Creates domestic reservations for clients to include air, hotel, rail, and ground transportation. Supports one or more accounts. Operates within detailed procedures under constant/close supervision. Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager. Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues. Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy. Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures. Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance. Attends staff and training meetings for ongoing updates in the travel industry and office procedures. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. Performs other duties as assigned. As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0AAEF4A8B0DA474F