DXC Technology IT Discovery Agent - TS SCI FS Polygraph Clearance in Fort George Meade, Maryland
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology. DXC Technology is looking for a Junior IT Hardware Engineer responsible for providing subject matter expertise to IT Field Service technicians. They will provide SME support to assist in resolution of End User Device issues for the various types of End User Devices. Conducts basic testing of existing products to diagnose malfunctions and make routine improvements or modifications to produce desired results. Analyzes and assists in developing approaches to meet production requirements for new or improved products and/or processes. Responsibilities may include:- Installs, configures, and upgrades computer hardware and software.- Provides end-user software troubleshooting and support.- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.- Provides troubleshooting and support.- Provides phone and help-desk support for local and off-site users.- Provides guidance and work leadership to less-experienced technicians.- Maintains current knowledge of relevant technologies as assigned- Participates in special projects as required.- Use ticketing system for daily assignments and ticketing.- Troubleshooting multiple hardware platforms.