Brunswick Product Support Specialist - Consumer in Fond Du Lac, Wisconsin

It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.

Have what it takes? Join us.

Work for the undisputed leader in the Marine Industry! Mercury Marine, a Division of Brunswick, based in Wisconsin offers a unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry. Mercury's work environment is fast-paced, competitive and high-energy.

Position Summary:

The main role of this position is to act as the primary point of contact for Consumers, as well as Outboard dealers and boat builders, and to respond promptly and consistently to product issues while providing the highest level of technical support and customer service.

Primary Duties and Responsibilities:

  • Provide technical support and customer service to Consumers, Outboard dealers and boat builders.

  • Respond promptly to customer contacts via telephone, fax, email and MercNET.

  • Take ownership of customer complaints and follow them through to resolution.

  • Evaluate product failures to ensure consistency in warranty and customer relations adjustments.

  • Represents office of the president and the chairman of Brunswick relative to consumer issues, using the President Hot Line.

  • Provide support to Mercury Marine field service personnel.

Knowledge, Skill and Ability Requirements:

  • Requires logical thought processing skills and a working knowledge of Mercury Marine policies and procedures.

  • Must possess the ability to make consistent independent judgements.

  • Must possess the ability to resolve complex issues to the satisfaction of multiple parties.

  • Must possess strong verbal and written communication skills.

  • Must possess the ability to interact with diverse personalities while remaining tactful, professional and flexible.

  • Must take ownership of projects and follow through to completion.

  • Must possess strong computer and organizational skills.

  • Must possess the ability to thrive in a fast paced, high pressure environment with minimal oversight.

  • Must possess a strong work ethic and the desire to succeed.

Education and Experience Requirements:

  • Graduate of Technical College preferred.

  • Two to four years of technical experience in the marine industry or related field.

  • Experience servicing or repairing Outboard products is a plus.

About the Company:

Mercury Marine (a division of Brunswick Corporation, NYSE:BC) is the world leader in the manufacture of recreational marine propulsion engines. Employing Lean Six Sigma methodology, we have made lasting improvements in our products, processes, and service that have earned us J.D. Power Awards for Customer Satisfaction on both the Optimax 2-stroke and MerCruiser sterndrive power. Being the world leader doesn't happen by chance. It takes investment in leading edge technologies and top rated talent to create and maintain innovative product offerings that shape the future of marine propulsion. We are ready to make that investment in you!

Brunswick Corporation is an Equal Opportunity / Affirmative Action Employer

Minorities /Females / Disabled / Veterans

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, and protected veteran status.

Brunswick was honored as a 2014 Military Friendly Employer by Victory Media and GI Jobs! Veterans and Reservists strongly encouraged to apply!

We are the people behind life’s passions.

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrservicecenter@brunswick.com or 1-888-735-4767.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law - click here at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf for more information

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Brunswick Corporation (NYSE:BC) is home to the people behind life’s passions. Our company is made up of some of the world’s leading lifestyle brands in categories such as recreational boats, marine engines, fitness equipment, active recreation, and activated workplace products. While we are family to 14,000 employees around the world, three divisions in more than 30 countries create a local environment, with our global headquarters in the Chicago suburb of Mettawa, IL.