ADP USA Service Trainer - Insurance Service group in Florham Park, New Jersey
ADP is hiring a Service Trainer. In this position you will be utilizing ES product knowledge, schedules, conducts and monitors the initial pre and post training, Learning Resource Center and self studies for Service and Conversion associates. Counsels or guides trainees by providing weekly training progress evaluations as well as monitors progress by use of simulations, the CMI system and on-the-job training. Provides technical support and other training to region. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: * Schedules, conducts and monitors initial training for Service and Conversion associates on technical new hire pre-requisites, as well as conducts follow-up training ranging from less technical to highly technical. * Monitors the initial pre and post training, Learning Resource Center and self studies for Service and Conversion associates. * Counsels or guides trainees by providing weekly training progress evaluations to management , as well as monitors progress by use of simulations, the CMI system and on-the-job training. * Continually upgrades knowledge and skill base relating to both new product rollouts and existing products, included in the Service and Conversion curriculum materials, to increase proficiency in technical support capability. * Coordinates enrollment and scheduling of qualified trainees in training classes. * Ensures updates are kept current. * Provides feedback to region on baseline training to monitor trainees knowledge base. * Identifies training needs within the client service team and coordinates additional training, as required, regarding the application of product knowledge in problem resolution. * Prepares all assigned administrative reports. * Performs other related duties as assigned. QUALIFICATIONS REQUIRED: * 2 years Training experience. * Bachelor's Degree in Business Administration preferred (or equivalent in education and experience). * License required for both Life & Health AND Property & Casualty Insurance or willing to obtain within 60 days of hire.