VIVA USA Inc Customer Service Support 1 in Florham Park, New Jersey
Req Ref No: RPNJC760 Location: Florham Park, NJ Duration: 6 Months
Serves as the main point of contact for all service customers to ensure customer expectations are met. Proactively follows up with customers after completion of service visits to ensure a high level of satisfaction with quality of work received. Handles decisions regarding the scheduling and movement of manpower and materials. Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources and customer needs). Ensures all service requests and dispatches are organized, well documented, coordinated, and prioritized accordingly. Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects. Performs invoicing for Service Time & Materials calls. Reviews, processes and distributes all service documentation including service orders, time-sheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. May assists in processing credit memos and collections. Performs invoicing for Service Time & Materials calls. Maintains timely set up and completeness of related job folders as assigned. Effectively utilizes SAP in the delivery and management of service activities opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders. Delivers outstanding customer service. Any other miscellaneous customer service functions as assigned.