Ellie Mae Sales Operations Renewal Analyst in Field Based, United States

Sales Operations Renewal Analyst

Department: Sales

Location: USA - Field Based

WkDay Req Number: 160699

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Ellie Mae (NYSE:ELLI) is a leading provider of innovative on-demand software solutions and services for the residential mortgage industry. Mortgage lenders of all sizes use Ellie Mae’s Encompass® all-in-one mortgage management solution, Mavent Compliance Service, and AllRegs research, reference and education resources to improve compliance, loan quality and efficiency across the entire mortgage lifecycle.

Summary of Responsibilities:

The Renewals Specialist is part of Ellie Mae Sales Operations Department under the Sales and Services organization and is responsible for processing and supporting All Encompass Renewals. It is a highly cross-functional position. Working effectively in a matrix organization is imperative to this role. The position reports to the Sales Ops Manager. Candidates should have a strong background in Sales processes, thorough understanding of Renewal contracts and strong technical knowledge of Salesforce.com. Must be able to multi-task and work in a fast paced, time and sensitive environment.

Primary Responsibilities & Objectives

  • Responsible for the analysis, validation, routing of approvals, and processing of all Renewal contracts, understanding the current product and pricing guidelines to ensure accuracy.

  • Work on complex problems of broad scope where analysis of situations or information requires an in-depth evaluation of various factors.

  • Superb at prioritizing incoming request by monitoring personal dashboard, pipeline and making sure special requests are processed same day.

  • Actively guide, advice, and consult with sales teams and key stakeholders (including Finance, Services, Legal, Provisioning team).

  • Ability to understand business and legal concepts, including subtle distinctions and nuances

  • Vet all deals to ensure appropriate process has been applied to ensure submissions meet company and audit compliance.

  • Provides support throughout the entire Contract Management Process cycle, from contract creation through provisioning.

  • Work with department management to maximize process efficiencies.

  • Candidate performs in a fast paced environment and meet time sensitive deadlines.

  • Positive can-do attitude.

  • Develop a working partnership with the Sales team.

  • New client approval and creation process, data management, account ownership enforcement, processing returns and refunds,

  • General administrative duties related to sales, including managing contracts, e-filing, and general accounts maintenance.

  • Maintain data integrity.

  • Participate in the completion and execution of team goals to excel in order processing, contract management and implementation & enhancement of procedures and performance standards.

  • Participate in other projects and initiatives as necessary.

Qualifications, Skills and Education:

  • Bachelor’s degree

  • 5 + years of “Renewal Desk” experience with deep knowledge of Contract processing

  • Proficient on Salesforce.com – mandatory.

  • Comfortable using any quoting tool.

  • Self-starter with a proven track record in a sales support role with top notch customer service skills and superb sense of urgency.

  • Excellent attention to detail and proven organizational skills, able to prioritize and multi-task and see projects/assignments to completion, balancing multiple priorities simultaneously.

  • Process-oriented, accountable and trustworthy.

  • Experience working in an extremely fast-paced environment, Mortgage/Banking experience a plus

  • Highly autonomous; strong analysis, problem-solving and decision-making skills

  • Effective team player who also possesses the ability to work independently, make judgment calls and take ownership of outcome from those decisions

Ellie Mae is an Equal Opportunity/ Affirmative Action Employer. Minorities, Females, Disabled and Veterans are encouraged to apply.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.