Thornton & Grooms Inc HVAC Service Tech in Farmington Hills, Michigan

We are looking to add an exceptional HVAC service technician to our team. Our ideal candidate is motivated, independent, loves what they do and loves the customer too! This candidate should be mechanically inclined and able to trouble shoot and diagnose repairs while effectively communicating technical information to non-technical customers. We are looking for someone who has residential service field experience. This is a full time position that pays a competitive hourly wage plus additional incentives and a full benefits package.

PrimaryJob Duties:

  • Diagnosing and repairing HVAC equipmentincluding, but not limited to, gas fired furnaces, boilers, electric heat pumps, humidifiers, and A/C units

  • Working with our dispatch department to ensure we are traveling to our customers’ homes during the time frame they were offered and once we are there, assessing the customer’s situation and providing them with exceptional service

  • Offer options to our customers and complete all necessary paper work in a timely fashion

Preferred Qualifications:

  • EPA Universal Certification with at least 1 year of field experience

  • Proven track record of excellent customer service

  • Must be fluent with modern technology including iPads and iPhones; we are a paperless receipt company!

  • Driven to meet or exceed daily goals

  • Strong communication and problem solving skills with a high attention to detail

  • Must have full range of body motion, a valid drivers licenses, and be able to pass a background and drug test

Benefits T&G Offers:

  • Medical, dental, and vision insurance

  • Retirement Savings (401K) PLUS 4% company match

  • Paid Vacation and 6 Paid Holidays

  • Shared on-call rotation

  • Life Insurance

  • Long Term Disability Insurance

  • Company Paid Training

  • A great support staff with clear career paths and advancement opportunities

  • Stocked & lettered company vehicles with the ability to dispatch from home

  • Company provided uniforms & laundry service

  • iPhone & iPad